Customer Support Specialist

DolarApp; Bogotá, Distrito Capital; Presencial; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A financial technology company is seeking a Customer Support Agent to join their growing Customer Experience team in Bogotá. The role involves handling customer inquiries with empathy and efficiency. Applicants should be fluent in English and Spanish, have at least 2 years of experience in customer support, and possess strong problem-solving skills. This position offers a competitive salary, a discretionary performance bonus, and a supportive team environment.

Servicios

Competitive salary

Discretionary performance cash bonus

Latest technology

Strong team support

Formación

• At least 2 years of experience in Customer Support.
• Strong problem-solving capabilities to identify root causes.
• Resourcefulness and attention to detail. How experience in a similar role is preferred.

Responsabilidades

• Handle customer complaints and provide solutions.
• Collaborate with Operations to address customer issues.
• Go beyond the standard scope of work to achieve success.

Conocimientos

Fluency in English

Fluency in Spanish

Problem Solving

Empathy

Teamwork

Descripción del empleo

Who we are

Our vision is simple: a global financial system, without hidden fees or unfair FX rates. With control in the hands of the users instead of the hands of banks. With fund management capabilities to grow your savings for decades and build generational wealth.

What we're looking for

Our Customer Experience team is growing and we are looking for passionate, empathetic, and detail-oriented people to join us as Customer Support Agents.

In this role, you will be the first point of contact for our users across Latin America, helping them solve questions and issues quickly and with warmth. We want every interaction to be a world-class experience .

What you'll be doing

• Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
• Solve problems: solve problems our customers face by collaborating with the rest of the Operations team, and come up with product proposals to decrease the workload.
• You will get things done: beyond the scope of work and priorities, it is in the DNA of our Operations function to do whatever it takes to win.

What you'll need

• Fluency in English and Spanish and/or Portuguese, verbal and written.
• At least 2 years of experience in Customer Support.
• Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution.
• Eager to work hard and go the extra mile to make our customers happy.
• Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of DolarApp.
• Resourcefulness, with attention to detail and due diligence.
• Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer.

Benefits

• Competitive salary.
• Discretionary performance cash bonus.
• Latest technology to work with.
• Strong team that will help you improve your skills.