Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)

Expatrio Global Services GmbH; Bogotá; A distancia; COP 117.577.000 - 156.771.000; Jornada completa

Descripción de la vacante

A fintech and edtech startup is seeking a Customer Support Agent fluent in Spanish and Chinese to provide support for international customers. This remote freelance role involves assisting customers via email and phone, ensuring excellent service, and verifying documents. Ideal candidates will have customer support experience and strong communication skills. Join a motivated team focused on making the transition to Germany easier for students.

Servicios

Flexible working hours

Autonomous work environment

Diverse and motivated team

Formación

• Experience in customer support is required.
• Fluent in Spanish and proficient in English and Chinese.
• Experience in the banking or health insurance industry is a plus.

Responsabilidades

• Be the first point of contact for international customers.
• Provide excellent customer service via email and phone.
• Verify customer documents and support customer service team.

Conocimientos

Customer support experience

Strong communication skills

Fluency in Spanish

Proficiency in English

Proficiency in Chinese

Herramientas

Helpdesk software (e.g., Zendesk)

Descripción del empleo

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance). Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

YOUR ROLE

• You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
• You will make sure that our customers get excellent customer service
• Your main tasks will include the verification of documents
• You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
• You will work together with our service partners to support our customers

YOUR PROFILE

• You have some experience in customer support
• You are available in full-time
• You have strong communication skills and a customer first mindset
• You are fluent in Spanish, both written and spoken, and you\'re also proficient in English and Chinese languages
• If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don\'t, we are happy to teach you everything you need to know
• PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)

WHY EXPATRIO?

• International, diverse, and intrinsically motivated team
• Autonomous and progressive work environment with low hierarchies and fast decision-making
• Flexible working hours
• Most importantly: The chance to solve an actual problem