Customer Success Manager (Freelance)

Deepdub; Bogotá; A distancia; COP 80.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

A leading remote solutions provider is seeking a Customer Success Manager to ensure client satisfaction. The ideal candidate will build strong relationships, respond quickly to inquiries, and monitor accounts for retention. Required skills include being a Spanish speaker, fluent in English, and proficient in Excel/Google Sheets. This is a remote position offering a competitive compensation package and growth opportunities.

Servicios

100% remote work environment

Growth and professional development opportunities

Competitive compensation package

Formación

• Experience in Customer Success or Account Management is essential.
• Strong attention to detail and ability to multitask is required.

Responsabilidades

• Build and maintain strong relationships with customers.
• Respond quickly to customer inquiries and provide timely solutions.
• Proactively monitor customer accounts to ensure retention.

Conocimientos

Spanish speaker

Fluent English

Tech-savvy

Exceptional communication skills

Organizational skills

Herramientas

Excel

Google Sheets

Descripción del empleo

Overview

We are seeking a Customer Success Manager to join our team and ensure the long-term satisfaction and success of our clients. You will serve as the primary point of contact for customers, ensuring they gain maximum value from our solutions. The ideal candidate is customer-oriented, highly responsive, and thrives in a fast-paced, agile, and fully remote environment.

Responsibilities

• Build and maintain strong, long-lasting relationships with customers
• Act as a trusted advisor, ensuring customers achieve their goals with our product/services
• Respond quickly to customer inquiries and provide timely solutions
• Identify customer needs, gather feedback, and collaborate with internal teams to improve customer experience
• Proactively monitor customer accounts to ensure retention and satisfaction
• Prepare reports and analyze customer data using Excel/Google Sheets
• Prioritize tasks effectively to manage multiple customer accounts simultaneously

Requirements

• Spanish speaker with fluent English (both written and spoken)
• Proven experience in Customer Success, Account Management, or a client-facing role
• Tech-savvy and quick to learn new tools and platforms
• Proficient in Excel/Google Sheets for reporting and analysis
• Exceptional communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to prioritize and multitask in a fast-paced, agile environment
• Customer-oriented mindset with a passion for solving problems

Benefits

• 100% remote work environment (work from anywhere in Mexico)
• Opportunity to work in a dynamic and agile company
• Collaborative, customer-focused culture
• Growth and professional development opportunities
• Competitive compensation package