Customer Success Manager

Veevart; Sur; Híbrido; COP 205.054.000 - 283.921.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Books/certifications allowance

Connectivity allowance

Personal days

Paid medical leave

Descripción de la vacante

Veevart, a Salesforce-powered SaaS platform for museums and cultural institutions, seeks a Customer Success Manager to build long-term client relationships and drive adoption. You will lead onboarding and training, optimize client workflows, and partner with Product, Dev, and Support to deliver on client ROI.

The role demands 2–5 years in CS/AM/Consulting, strong Salesforce knowledge, and fluent English. Hybrid work options and competitive comp are offered to support your growth in the

Formación

• 2–5 years in Customer Success, Client Management, or Consulting within a SaaS environment.
• Advanced English (B2+) with excellent presentation skills.
• Strong understanding of Salesforce CRM data models, workflows, permissions.
• Proactive, analytical, customer-obsessed mindset in a fast-paced environment.
• Nice to have Salesforce Certifications; familiarity with nonprofit/cultural sector is a bonus.

Responsabilidades

• Be the Trusted Advisor: Build long-term relationships with cultural clients and align Veevart with their strategic goals.
• Drive Adoption & Training: Lead onboarding, user training, and optimization sessions to maximize client confidence.
• Optimize & Innovate: Analyze client workflows, system health, and data structures to recommend high-impact fixes.
• Advocate for the Client: Partner with Product, Dev, and Support to turn feedback into new features.
• Showcase Business Value: Deliver Executive Business Reviews to highlight client ROI and milestones.

Herramientas

Salesforce CRM

Basecamp

Asana

Jira

Descripción del empleo

Veevart is a Salesforce-powered SaaS platform transforming how museums, galleries, and cultural institutions operate. From ticketing to fundraising, we empower mission-driven organizations to connect deeply with their communities through smart technology.

Ready to Accelerate Your SaaS Career?

We are looking for an ambitious, tech-savvy Customer Success Manager to join our team! If you have 2+ years of experience in Customer Success, Account Management, or Consulting, love solving complex puzzles, and want to make a real-world cultural impact—this challenge is tailored for you.

Your Mission:

• Be the Trusted Advisor: Build long-term relationships with cultural clients, helping them align Veevart with their strategic goals.
• Drive Adoption & Training: Lead interactive onboarding, user training, and optimization sessions to maximize client confidence.
• Optimize & Innovate: Analyze client workflows, system health, and data structures to recommend high-impact operational fixes.
• Advocate for the Client: Partner directly with Product, Dev, and Support teams to turn client feedback into new features.
• Showcase Business Value: Deliver Executive Business Reviews (EBRs) to highlight client ROI and strategic milestones.

What You Bring:

• Experience: 2–5 years in Customer Success, Client Management, or Consulting within a SaaS environment.
• Tech Acumen: Strong understanding of Salesforce CRM (data models, workflows, permissions).
• Languages: Advanced / Fluent English (B2+ required) with excellent presentation skills.
• Mindset: Proactive, analytical, customer-obsessed, and comfortable in a fast-paced environment.
• Nice to have: Salesforce Certifications, familiarity with Basecamp/Asana/Jira, and non-profit/cultural sector experience.

What’s In It For You?

• Market-competitive base salary + Variable compensation.
• Hybrid Work Model (3 days office / 2 days remote).
• $100 USD Quarterly Allowance for books, certifications, or professional development.
• Monthly Connectivity Allowance + 5 Personal Days per year.
• 100% salary coverage during medical leave.
• Direct mentorship and rapid growth opportunities within the Salesforce ecosystem.