Implementation Executive

Veevart; Cali; Presencial; COP 90.000.000 - 150.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Market-competitive salary

Monthly connectivity allowance

5 personal days per year

100% salary coverage during medical leave

100 USD quarterly for books or professional development

Books/development stipend

Descripción de la vacante

A technology company empowering cultural institutions is seeking an Implementation Executive to manage and deliver software implementations for clients. The role demands strong project management skills, effective client communication, and a technical background in SaaS products. Candidates should possess a Bachelor's degree in a related field and have 3-5 years of relevant experience. The position offers a hybrid work model, competitive salary, and comprehensive benefits including personal days and professional development allowances.

Formación

• 3–5 years of experience in project management and client onboarding for digital platforms.
• Ability to manage multiple stakeholders effectively.
• Experience in data migration and validation processes is a plus.
• Ability to manage multiple stakeholders and navigate ambiguity.

Responsabilidades

• Lead and manage multiple implementation projects from kickoff to go-live.
• Serve as the primary point of contact for clients during implementations.
• Coordinate with internal teams to ensure timely delivery of milestones.
• Coordinate with internal teams to meet milestones and deliverables.
• Deliver training sessions and ensure client success during adoption.
• Identify risks and mitigate issues throughout the project lifecycle.
• Contribute to process improvements and implementation playbooks.

Conocimientos

Project management

Client onboarding

Strong organizational skills

Excellent communication in English

Detail-oriented

Educación

Bachelor’s degree in Software Engineering or related discipline

Herramientas

Salesforce

Project management tools (Basecamp, Asana, Jira, Notion)

Asana

Jira

Notion

Descripción del empleo

About Veevart

Veevart is a technology company built on Salesforce that empowers museums and cultural institutions to better serve their visitors and communities. Our solutions cover ticketing, fundraising, membership, retail, and collections management—all within a single platform. We are passionate about helping organizations create meaningful experiences through technology.

Your mission

As an Implementation Executive, you will be responsible for successfully managing and delivering end-to-end software implementations for our clients. You will serve as the primary point of contact during the onboarding phase and will lead cross-functional collaboration to configure, test, and deliver the Veevart platform tailored to client needs. This is a strategic role that combines project management, client-facing communication, and a technical understanding of SaaS products built on Salesforce.

Key Responsibilities

• Lead and manage multiple implementation projects from kickoff to go-live.
• Serve as the primary point of contact for clients during implementations.
• Facilitate discovery sessions and translate customer requirements into project plans and system configurations.
• Coordinate with internal teams (Support, Product, CSM, Development) to ensure timely delivery of milestones.
• Maintain and update project documentation, timelines, risk assessments, and client communications.
• Deliver training sessions to end users and ensure clients are confident in using the platform.
• Identify potential risks and proactively mitigate issues throughout the implementation process.
• Contribute to the continuous improvement of internal processes and implementation playbooks.

Requirements

• Bachelor’s degree in Software Engineering, Industrial Engineering, or a related discipline.
• 3–5 years of experience in project management and client onboarding for digital or SaaS platforms
• Strong organizational skills and the ability to multitask effectively.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple stakeholders and navigate ambiguity.
• Detail-oriented with a passion for client success.

Nice to Have

• Experience working with Salesforce or Salesforce-based applications (preferred).
• Salesforce certifications (e.g., Admin, App Builder).
• Experience with data migration and validation processes.
• Familiarity with agile methodologies and project management tools (e.g., Basecamp, Asana, Jira, Notion).
• Experience working with museums or nonprofit organizations is a plus.

What We Offer

• Full-time permanent position
• Market-competitive base salary + incentives tied to completed implementations
• Hybrid work model, Monday to Friday (3 days in the office)
• Additional benefits: Monthly connectivity allowance, 5 personal days per year, 100% salary coverage during medical leave, 100 USD quarterly for books or professional development.

Contact us: [e-mail]