Implementation Executive

Veevart; Cali; Presencial; COP 90 000 000 - 150 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Market-competitive salary

Monthly connectivity allowance

5 personal days per year

100% salary coverage during medical leave

100 USD quarterly for books or professional development

Books/development stipend

Resumo da oferta

A technology company empowering cultural institutions is seeking an Implementation Executive to manage and deliver software implementations for clients. The role demands strong project management skills, effective client communication, and a technical background in SaaS products. Candidates should possess a Bachelor's degree in a related field and have 3-5 years of relevant experience. The position offers a hybrid work model, competitive salary, and comprehensive benefits including personal days and professional development allowances.

Qualificações

• 3–5 years of experience in project management and client onboarding for digital platforms.
• Ability to manage multiple stakeholders effectively.
• Experience in data migration and validation processes is a plus.
• Ability to manage multiple stakeholders and navigate ambiguity.

Responsabilidades

• Lead and manage multiple implementation projects from kickoff to go-live.
• Serve as the primary point of contact for clients during implementations.
• Coordinate with internal teams to ensure timely delivery of milestones.
• Coordinate with internal teams to meet milestones and deliverables.
• Deliver training sessions and ensure client success during adoption.
• Identify risks and mitigate issues throughout the project lifecycle.
• Contribute to process improvements and implementation playbooks.

Conhecimentos

Project management

Client onboarding

Strong organizational skills

Excellent communication in English

Detail-oriented

Formação académica

Bachelor’s degree in Software Engineering or related discipline

Ferramentas

Salesforce

Project management tools (Basecamp, Asana, Jira, Notion)

Asana

Jira

Notion

Descrição da oferta de emprego

About Veevart

Veevart is a technology company built on Salesforce that empowers museums and cultural institutions to better serve their visitors and communities. Our solutions cover ticketing, fundraising, membership, retail, and collections management—all within a single platform. We are passionate about helping organizations create meaningful experiences through technology.

Your mission

As an Implementation Executive, you will be responsible for successfully managing and delivering end-to-end software implementations for our clients. You will serve as the primary point of contact during the onboarding phase and will lead cross-functional collaboration to configure, test, and deliver the Veevart platform tailored to client needs. This is a strategic role that combines project management, client-facing communication, and a technical understanding of SaaS products built on Salesforce.

Key Responsibilities

• Lead and manage multiple implementation projects from kickoff to go-live.
• Serve as the primary point of contact for clients during implementations.
• Facilitate discovery sessions and translate customer requirements into project plans and system configurations.
• Coordinate with internal teams (Support, Product, CSM, Development) to ensure timely delivery of milestones.
• Maintain and update project documentation, timelines, risk assessments, and client communications.
• Deliver training sessions to end users and ensure clients are confident in using the platform.
• Identify potential risks and proactively mitigate issues throughout the implementation process.
• Contribute to the continuous improvement of internal processes and implementation playbooks.

Requirements

• Bachelor’s degree in Software Engineering, Industrial Engineering, or a related discipline.
• 3–5 years of experience in project management and client onboarding for digital or SaaS platforms
• Strong organizational skills and the ability to multitask effectively.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple stakeholders and navigate ambiguity.
• Detail-oriented with a passion for client success.

Nice to Have

• Experience working with Salesforce or Salesforce-based applications (preferred).
• Salesforce certifications (e.g., Admin, App Builder).
• Experience with data migration and validation processes.
• Familiarity with agile methodologies and project management tools (e.g., Basecamp, Asana, Jira, Notion).
• Experience working with museums or nonprofit organizations is a plus.

What We Offer

• Full-time permanent position
• Market-competitive base salary + incentives tied to completed implementations
• Hybrid work model, Monday to Friday (3 days in the office)
• Additional benefits: Monthly connectivity allowance, 5 personal days per year, 100% salary coverage during medical leave, 100 USD quarterly for books or professional development.

Contact us: [e-mail]