Customer Success Manager

8020REI; Colombia; A distancia; COP 80.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

A pioneering B2B data and SaaS platform is seeking a Customer Success Manager to manage a portfolio of high-value clients. Key responsibilities include enhancing client satisfaction, developing retention strategies, and leading engagement initiatives. The ideal candidate has proven experience in customer success management and strong interpersonal skills. Join us in revolutionizing the real estate investment landscape with innovative data solutions.

Servicios

Competitive Base Compensation

Profit Share Bonus

Flex PTO (up to 26 days per year)

Home Office Upgrade Bonus

Ongoing support and budget to develop new skills

Formación

• Proven experience in customer success or key account management.
• Demonstrated ability to improve customer retention rates and NPS.
• Strong interpersonal, communication, and relationship-building skills.

Responsabilidades

• Manage and nurture a portfolio of 40-50 high-value clients.
• Schedule and facilitate strategic business reviews.
• Develop customer retention strategies.

Conocimientos

Customer success management

Interpersonal skills

Bilingual (English)

Descripción del empleo

Hello at 8020REI! We're excited to welcome a Customer Success Manager to our innovative team in LATAM.

What is 8020REI? 8020REI is a pioneering B2B data and SaaS platform that empowers professional real estate investors to generate consistent leads from Cold Call, SMS, and Direct Mail without spending more. We leverage AI, machine learning, and advanced analytics, to identify homeowners likely to sell at a discount plus a proven strategy to maximize our client's ROI. As part of our network, we also operate alongside three sister companies: DMForce, 8020Recruit, and 8020CRM, each contributing specialized services to the real estate sector.

Core Values at 8020REI:

• Lead with Innovation: We constantly seek innovative solutions to improve our services and operations.
• We’ve Got Your Back: Our dedication to surpassing expectations ensures we deliver outstanding support and forge lasting partnerships.
• Our Word is Our Bond: We maintain a foundation of integrity, fulfilling promises and upholding transparency.
• We are Limitless: Our culture encourages continuous personal and professional growth, empowering each team member to excel.
• Bring Your A-Game: We believe in prioritizing wellness and family, enabling our team to perform at their best for our clients and each other.

Job Summary:

As a Customer Success Manager, you will strategically manage a comprehensive portfolio of 40-50 high-value clients, serving as their primary point of contact and trusted advisor. Your mission extends beyond traditional account management to encompass relationship orchestration, satisfaction optimization, and retention excellence. You will lead valuable engagement initiatives, coordinate with cross-functional teams to resolve client needs, and continuously elevate the value proposition of our partnerships through proactive relationship management and strategic guidance.

Essential Duties and Responsibilities:

• Proactively manage and nurture a portfolio of 40-50 high-value clients by delivering strategic and tactical recommendations that drive business growth while ensuring exceptional service and customer satisfaction.
• Schedule and facilitate strategic business reviews and monthly business review calls to deliver key insights, strengthen clients' market position, and maintain robust relationships through proactive follow-up initiatives.
• Develop customer retention strategies and implement initiatives to enhance the overall customer experience.
• Implement comprehensive customer feedback loops to gather strategic insights, drive service enhancements, and persuade clients to adopt industry-leading marketing and data best practices that strengthen their competitive advantage.
• Take decisive action to sustain account health and customer satisfaction levels, providing regular strategic reports to senior management that highlight red flags, potential blockers, and the measurable effectiveness of retention initiatives.
• Stay updated on the Real Estate industry trends and best practices in customer success and account management.

Qualifications:

• Proven experience in customer success or key account management, especially managing large client portfolios and high-value accounts.
• Demonstrated ability to improve customer retention rates and NPS.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to multitask effectively and succeed in demanding, fast-paced environments through demonstrated curiosity, swift adaptability, creative problem-solving, proactive mindset, and thorough attention to critical details.
• Bilingual proficiency in English (B2-C1 Level)

This role is designed for someone who thrives in a dynamic, fast-paced environment and is committed to making a significant impact. Join us at 8020REI and contribute directly to revolutionizing the real estate investment landscape.

Why Join Us?

At 8020REI, you’ll play a key role in shaping the future of data analytics for the real estate investment industry. As a Customer Success Manager, you’ll have the opportunity to lead data initiatives, work with cutting-edge technologies, and collaborate with a dynamic team passionate about innovation and results.

What We Offer:

• Competitive Base Compensation
• Profit Share Bonus
• Flex PTO (up to 26 days per year)
• Home Office Upgrade Bonus
• HMO Bonus
• Full-time Remote Work
• Opportunity for growth and team-building potential
• Ongoing support and budget to develop new skills

Join us at 8020REI and contribute directly to revolutionizing the real estate investment landscape!