Customer Service Representative English - Medellin

TaskUs; Medellín; Presencial; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A leading outsourcing company seeks a bilingual teammate in Medellín to provide customer support. This role includes handling calls and inquiries through various channels, requiring advanced English communication skills. The company offers competitive salaries, prepaid medical plans, and growth opportunities in a people-first culture.

Servicios

Prepaid medicine for you and family

Dental plan

Life insurance

Wellness programs

Birthday leave

Competitive salary plus bonuses

Growth opportunities

Door-to-door transportation

Formación

• Strong verbal and written communication skills.
• Full-time availability, 44 hours per week.
• Must live in Medellín or Área Metropolitana.

Responsabilidades

• Receive inbound and place outbound calls.
• Provide accurate responses via email and chat support.
• Strive for good customer satisfaction and adhere to quality guidelines.

Conocimientos

Advanced English

Strong verbal communication

Strong written communication

Descripción del empleo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Ready to boost your professional career in the best place to work? Be a #RidiculouslyAmazing bilingual Teammate, we have different campaigns for you, in which:

• You will receive inbound and/or place outbound calls.
• You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

Requirements:

• Advanced English level: strong verbal and written communication and comprehension skills.
• Full time availability, 44 hours per week.
• Live in Medellín or Area Metropolitana

What awaits you?

• Prepaid medicine 100% for you, 50% for 2 members of your family.
• Dental plan.
• Life insurance.
• Wellness programs.
• People 1st culture.
• 2 days off.
• Birthday leave.
• Competitive salary + bonuses.
• Growth opportunities.
• Door to door transportation in limited hours.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/