Customer Service Representative

Hirenza; Estados Unidos; Presencial; COP 40.000.000 - 80.000.000; A tiempo parcial

Descripción de la vacante

A dynamic management services company is seeking an Internal Customer Service Representative to support internal operations. This role involves managing requests, maintaining Helpdesk tickets, and ensuring smooth system functioning. Ideal candidates will have strong MS Office skills, experience in technical support, and the ability to thrive in a fast-paced environment. The position offers a competitive hourly wage of $20.00 to $22.00 and promotes professional development and teamwork.

Servicios

Competitive hourly wage

Supportive work environment

Opportunities for professional growth

Comprehensive training

Formación

• Proven experience in technical support or customer service roles.
• Detail-oriented with a strong ability to handle multiple tasks.
• Professional demeanor adaptable to changing work environments.

Responsabilidades

• Maintain Helpdesk tickets and manage requests efficiently.
• Communicate effectively with internal customers on complex issues.
• Crosstrain with team members to ensure workload balancing.

Conocimientos

MS Office applications (Excel)

Strong organizational skills

Excellent customer service skills

Problem-solving abilities

Communication skills

Herramientas

CG Dashboard

Descripción del empleo

Get AI-powered advice on this job and more exclusive features.

About The Company All City Management Services (ACMS) is a leading provider of comprehensive management solutions dedicated to enhancing operational efficiency and service delivery across various sectors. With a strong commitment to excellence, innovation, and customer satisfaction, ACMS specializes in delivering tailored services that meet the unique needs of its clients. The company prides itself on fostering a dynamic work environment that encourages professional growth, teamwork, and continuous improvement. ACMS's reputation is built on integrity, reliability, and a proactive approach to problem-solving, making it a trusted partner in the communities it serves.

About The Role The Internal Customer Service Representative at ACMS plays a vital role in supporting internal operations by managing information resources and ensuring the smooth functioning of company-wide systems. This position involves processing requests, monitoring system interactions, and maintaining up-to-date data to meet organizational needs. The role requires a proactive individual who can evaluate task priorities, communicate effectively with internal stakeholders, and contribute to continuous system improvements. The ideal candidate will be a detail-oriented team player with strong technical aptitude and excellent customer service skills, capable of handling multiple responsibilities in a fast-paced environment.

Qualifications The successful candidate should possess a solid understanding of MS Office applications, particularly Excel, and have experience working with various software operating systems. Strong organizational and communication skills are essential, along with the ability to deliver exceptional customer service. Candidates must demonstrate problem-solving abilities, attention to detail, and the capacity to work collaboratively within a team. Prior experience in technical support or customer service roles, especially in a corporate or operational setting, is highly desirable. A professional demeanor and the ability to adapt to changing work environments are also important qualifications for this role.

Responsibilities The Internal Customer Service Representative reports directly to the Resource and Technology Manager and works under their guidance. Key responsibilities include maintaining Helpdesk tickets and managing assigned requests efficiently. The role involves evaluating task and project priorities, providing feedback, and ensuring timely completion of requests. Effective communication with internal customers via various platforms is crucial, and escalation to one-on-one calls may be necessary to resolve complex issues. The role also requires collaboration with Operations and Payroll staff to troubleshoot and resolve technical problems. Crosstraining with team members is expected to ensure workload balancing and operational redundancy. Additionally, the candidate will specialize in user interface support, system operation, and administrative management of software systems such as CG Dashboard. Setting up new mobile devices and providing basic technical support are also part of the responsibilities.

Benefits ACMS offers a competitive hourly wage ranging from $20.00 to $22.00, commensurate with experience. Employees benefit from a supportive work environment that promotes professional development and teamwork. The company values work-life balance and provides opportunities for growth within the organization. Comprehensive training and ongoing support are available to help employees succeed in their roles. Additionally, ACMS is committed to maintaining a safe and inclusive workplace, ensuring that all employees are treated with respect and fairness. Employees also have access to various resources and tools necessary for their success, along with potential opportunities for advancement within the company.

Equal Opportunity All City Management Services is an equal opportunity employer. We are dedicated to creating a diverse and inclusive work environment where all employees are valued and respected. Our hiring practices are based on merit, qualifications, and business needs, without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, pregnancy, disability, veteran status, or any other protected characteristic under federal, state, or local law. We are committed to providing a workplace free from harassment, discrimination, and retaliation, ensuring that every employee has the opportunity to thrive and contribute to our collective success.

Note This job description includes sections for seniority level, employment type, and job function, but the content below these headings appears to be list metadata from a job board and is not part of the core description.