Customer Service Associate [Intermediate English | Wort at Home]

UNAVAILABLE; Colombia; A distancia; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A leading BPO company in Colombia is looking for a Customer Service Associate fluent in English to provide exceptional support. This role involves responding to customer inquiries and maintaining confidentiality. Candidates should have a high school diploma and great communication skills. The position offers paid training and a salary package including performance bonuses and internet allowances. Work is available remotely with night shifts.

Servicios

Paid training from day one

Performance bonuses

Internet bonus

Formación

• Must be a high school graduate.
• Intermediate English skills required.
• Ability to empathize and understand customer needs.

Responsabilidades

• Respond to all customer inquiries.
• Provide excellent customer service.
• Document and update records in the required systems.

Conocimientos

Intermediate English level

Excellent communication skills

Empathy

Problem-solving ability

Attention to detail

Educación

High school diploma or certificate

Descripción del empleo

Resumen

At Teleperformance, we are looking for talents who want to develop professionally with us; If you have the facility to hold a conversation in English and want to work in a telecommunications company certified in Great Place to Work 2023 as one of the best company to work for in Peru, apply and be part of our Customer Service staff!

Our company:

• We are certified as well as one of the best companies in Peru for women, millennials and to work from home.
• TP is certified as one of the best 25 companies to work worldwide, according to Great Place to Work and Fortune.
• We are present in 95 countries, and we are a team of over 500 thousand employees worldwide.

Responsabilidades

What you’ll do as a Customer Service Associate:

• Respond to all customer inquiries.
• Provide excellent customer service by being a good listener.
• Work with confidential customer information while treating it sensitively.
• Aim to resolve issues on the first interaction by being proactive, patient, and understanding.
• Keep a constant working knowledge of our client’s products, services, and promotions.
• Document and update records in the required systems.

Requisitos

Who are you?

• A high school graduate (must have a diploma or certificate).
• Someone with an Intermediate English level and excellent communication skills.
• A person who is polite and empathic at the same time. Someone who can put themselves in somebody else\'s shoes to understand their feelings or thoughts.
• Someone who knows how to solve problems most positively.
• Someone who sees the big picture but also the tiny details.
• A person with no experience but with a proactive and confident attitude.

Enjoy:

• Available to Work from Home (Perú).
• Paid training from day one.
• Available to work night shift.
• Salary of S/. 1,700+ 15% performance variable + S/.40 for internet bonus
• Work 48 hours weekly from Monday to Sunday | 1 day off
• Afternoon | Night | Early morning shift

Be part of a multinational company dedicated to the BPO field and start your professional development #LikeaPro