Customer Experience Consultant - 4PL

APM Terminals; Bogotá; Presencial; COP 80.070.000 - 120.106.000; Jornada completa

Descripción de la vacante

A logistics company seeks a Customer Experience Consultant to manage customer onboarding, case management, and relationship development. This role is crucial for ensuring customer satisfaction and successful onboarding in a hybrid work environment based in Bogotá. The ideal candidate should have excellent communication and organizational skills to navigate customer interactions effectively.

Responsabilidades

• Manage customer channels and case management.
• Onboard customers and manage relationships.
• Handle contract and dispute management.

Descripción del empleo

Customer Experience Consultant - 4PL page is loaded

Customer Experience Consultant - 4PL

Apply remote type Hybrid locations CO - Bogota time type Full time posted on Posted 3 Days Ago job requisition id R157711

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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