Customer Adoption Manager

Coupa Software, Inc.; Norte; A distancia; COP 70.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

A leading spend management platform provider is seeking a Technical Account Manager to work closely with global customers to drive adoption and maximize value from the platform. The ideal candidate has 3-4 years of experience, particularly in procurement or SaaS, and possesses strong communication and organizational skills. This role offers an opportunity for significant impact in a collaborative and innovative environment.

Formación

• 3-4 years of professional experience required.
• Experience with Software as a Service (SaaS) is a must.
• Strong organizational skills and problem-solving abilities.

Responsabilidades

• Develop standard processes and champion their adoption.
• Manage customer engagements using strong project management practices.
• Take ownership of customer success and ensure accurate platform adoption.

Conocimientos

Procurement

Client management

Communication skills

Analytical thinking

Descripción del empleo

Overview

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on the Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Customer Adoption Manager to Coupa:

TheTechnical Account Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform

What You'll Do:

• Develop standard processes within your areas of expertise and champion their adoption.
• Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
• Take ownership of your customer’s continued success by ensuring accurate adoption of the platform.
• Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
• Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.

What You Will Bring to Coupa:

• 3-4 years of professional experience required.
• Experience in any of the following skills: Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
• Experience with Software as a Service (SaaS) is a must.
• Good background in customer success/client management/portfolio management.
• Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers.
• Strong organizational skills, analytical thinking and problem-solving abilities.

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