CRM Lead – LATAM

Turtle Trax S.A.; Bogotá; On-site; COP 66,960,000 - 111,600,000; Full time

Job summary

Turtle Trax S.A. is seeking a CRM Support & Administration specialist to provide end-to-end CRM support for the LATAM Field Force, ensuring system stability and high service quality.

You will manage CRM operations including surveys, territories, roles, and data requests, while maintaining compliance with SLAs and governance. The role requires strong CRM management skills, stakeholder engagement across regional and global teams, and proficiency in Microsoft Office.

Qualifications

• Experience in CRM administration / system management.
• Advanced Microsoft Office skills (Excel, PowerPoint).
• Experience working with data, dashboards, and reporting tools.
• Familiarity with ticketing tools (e.g., Zendesk) is a plus.

Responsibilities

• Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality.
• Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.
• Ensure compliance with SLAs, governance, and HCC requirements.
• Lead UAT testing, system validations, and deployments in collaboration with IT teams.
• Execute operational activities such as: Cycle plan management; Bulk uploads (holidays, structures, key messages); Product and content updates (Approved Emails, Veeva Materials).
• Analyze business requirements and lead solution design with IT and stakeholders.
• Manage user lifecycle (access, approvals, license optimization, and certifications).

Skills

CRM management

Stakeholder management

Data governance

Process optimization

Analytical thinking

Negotiation

Customer orientation

Business acumen

Communication skills

Tools

Zendesk

Excel

PowerPoint

Job description

Key Responsibilities

CRM Support & Administration

• Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality.




• Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.




• Ensure compliance with SLAs, governance, and HCC requirements.




• Lead UAT testing, system validations, and deployments in collaboration with IT teams.




• Execute operational activities such as:

  
  
  
  

  • Cycle plan management

  
  

  • Bulk uploads (holidays, structures, key messages)

  
  

  • Product and content updates (Approved Emails, Veeva Materials)

  
  
  
  



• Analyze business requirements and lead solution design with IT and stakeholders.




• Manage user lifecycle (access, approvals, license optimization, and certifications).

Key Skills & Competencies

• Strong CRM Management (Veeva CRM / Omnichannel ecosystems)




• Stakeholder management (regional & global)




• Vendor & service management




• Data governance & compliance (HCC, Privacy)




• Process optimization and automation mindset




• Analytical thinking and KPI-driven decision making




• Strong customer orientation and business understanding




• Ability to assess impacts and translate business needs into solutions




• Strong negotiation and communication skills

Technical & Professional Requirements

• Experience in CRM administration / system management




• Advanced Microsoft Office skills (Excel, PowerPoint)




• Experience working with data, dashboards, and reporting tools




• Familiarity with ticketing tools (e.g., Zendesk) is a plus

Languages

• English: Strong (required)




• Spanish: Advanced (required)




• Portuguese: Desirable

Location

• Preferred: Mexico - Colombia

Duration

1 year