Credit Control Clerk-3

Kaplan; Bogotá; Presencial; COP 27.900.000 - 46.872.000; Jornada completa

Descripción de la vacante

Kaplan is seeking a Credit Control Clerk to join its international finance team in Bogotá. The role focuses on day-to-day collection of invoices, managing student and agency accounts, and ensuring timely payments across multiple currencies.

You will report to the Senior Credit Control Clerk and contribute to healthy global cash flow. Responsibilities include account administration, reconciliations, and supporting month-end processes while maintaining strong communication with customers and

Formación

• Full professional fluency in English is mandatory.
• Experience with ERP systems and billing software is expected.
• High attention to detail with numbers and multi-currency handling is required.

Responsabilidades

• Contact international customers via phone and email to secure timely payments.
• Allocate incoming payments and perform regular bank reconciliations in multiple currencies.
• Monitor aging debt reports and support month-end close.

Conocimientos

English fluency

Communication skills

Organizational skills

Attention to detail

Educación

Bachelor's in Finance/Accounting/Business

Herramientas

ERP systems

Billing software

MS Excel

Descripción del empleo

Job Title

Credit Control Clerk-3

Job Description

This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners.

Kaplan Languages Group (KLG) is a world-class language education platform operating over 20 schools across 8 countries. We deliver premium academic, professional, and language travel programmes to students from over 140 countries. At KLG, we combine education with financial excellence to support our international growth.

Job Overview

We are seeking a motivated, detail-oriented Credit Control Clerk to join our international finance team. In this role, you will be responsible for the day-to-day collection of outstanding invoices, managing student and agency accounts, and ensuring timely payments. Reporting directly to the Senior Credit Control Clerk, you will play a key role in maintaining a healthy cash flow for our global operations.

Key Responsibilities

Debt Collection & Communication

• Contact international customers (students, parents and partner agencies) via phone and email to secure timely payments.
• Issue automated and manual payment reminders according to company credit policy schedules.
• Manage incoming queries regarding invoices, payment methods and account balances, resolving them or escalating them as needed.
• Maintain accurate notes and records of all collection activities and customer communications within the system.

Account Administration & Reconciliations

• Allocate incoming payments (wire transfers, credit cards, international platforms) to the correct customer accounts daily.
• Perform regular bank reconciliations and clear unallocated cash in multiple currencies (GBP, USD, EUR, CHF, CAD).
• Identify and flag billing discrepancies or disputed invoices to Sales and Operations teams for quick resolution.
• Process credit notes and refunds in compliance with company policies and student visa regulations.

Reporting & Team Collaboration

• Monitor and review aging debt reports to identify overdue accounts that require immediate action.
• Support the Senior Clerk and Team Leader with administrative tasks during month-end closing procedures.

Requirements & Qualifications

Experience & Education

• 1-2 years of experience in Credit Control, Accounts Receivable or a high-volume Customer Service/Finance environment.
• Experience in international environments, education, tourism or hospitality is a plus.
• Educational background in Finance, Accounting, Business or equivalent practical experience.

Technical Skills

• Language skills: Full professional fluency in English is mandatory. Proficiency in any other language (French, German, Italian) is highly advantageous.
• Comfortable using ERP systems and billing software. Intermediate knowledge of Microsoft Excel (sorting data, basic formulas).
• High attention to detail with numbers, formulas and multi-currency transactions.

Soft Skills

• Excellent communication skills, with a polite, professional, yet assertive telephone manner.
• Strong organizational skills to manage a high volume of emails and collection accounts efficiently.
• Resilience and patience when dealing with difficult payment conversations or cultural differences.

Physical Requirements

• Sitting
• Standing
• Walking
• Climbing
• Lifting up to 50+ pounds
• Pulling
• Pushing
• Carrying
• Grasping
• Reaching
• Bending
• Visual Acuity - Color Determination
• Speaking
• Listening

Location

Bogotá, COL

Employee Type

Employee

Job Functional Area

Finance

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.