Coordinador De Operaciones: Servicio A Bordo

Goddardenterprisesltd; Cartagena de Indias; Presencial; COP 16.740.000 - 25.668.000; Jornada completa

Descripción de la vacante

Goddardenterprisesltd in Cartagena, Colombia, is hiring a Customer Service Representative on a full-time basis. You will assist international travelers at the airport, handle ticketing and baggage support, and ensure a welcoming, efficient experience.

The role requires high school completion, fluency in English and Spanish, and the ability to work any shift in a 24/7 operation, including travel for training. Prior customer service or hospitality experience is a plus.

Formación

• High school diploma or equivalent certificate.
• Minimum of 18 years old.
• Excellent interpersonal skills with proficiency in English and Spanish.
• Comfortable working with computers and mobile devices.
• Physical ability to stand and walk for the shift and handle baggage.
• Ability to travel to other countries for training purposes.
• Able to work any shift within a 24/7 operation and obtain a US visa.

Responsabilidades

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage.
• Preparing tickets, determining fares and routing to meet passenger needs.
• Interacting with customers in a kind and helpful manner to build loyalty.
• Anticipating customer needs and maintaining responsibility during inconveniences.
• Upholding a safety-minded culture and high standards every day.

Conocimientos

Interpersonal skills

Bilingual English/Spanish

Customer service orientation

Educación

High school diploma or equivalent

Bachelor's degree (preferred)

Descripción del empleo

Customer Service Representative - Full Time - Cartagena COL

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create whats next. Lets define tomorrow, together.

Description As the face of our customers, here's what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

• High school graduate or equivalent certificate
• Minimum of 18 years old
• Excellent interpersonal skills with proficiency in English and Spanish
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for entire shift, as well lift and handle baggage
• Ability to travel to other countries for training purposes
• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
• Legally authorized to work in Colombia without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards
• Ability to obtain a valid US Visa

Preferred Qualifications:

• Previous airline, travel, or hospitality work experience
• Bachelors degree
• Hold a valid passport and US Visa