Cajero/A Retail: Servicio Al Cliente Y Cierre De Caja

Manufacturas Eliot; Cartagena de Indias; Presencial; COP 21.600.000 - 32.400.000; Jornada completa

Descripción de la vacante

This full-time Customer Service Representative role in Cartagena, Colombia, invites you to welcome international travelers at the airport, assist with ticketing, baggage handling, and passenger guidance while delivering friendly, professional service.

The position requires a high school diploma, ability to stand and travel for training, fluency in English and Spanish, and flexibility to work any shift in a 24/7 operation. US visa readiness and Colombian work eligibility are needed.

Formación

• High school diploma or equivalent
• Minimum 18 years old
• Fluent in English and Spanish
• Comfortable with computers and mobile devices
• Willing to travel internationally for training
• Able to work any shift in a 24/7 operation
• Legally authorized to work in Colombia without sponsorship
• Able to obtain a US visa

Responsabilidades

• Receiving and directing incoming calls, greeting customers, tagging and handling baggage
• Preparing tickets, determining fares and routing
• Interacting with customers in a kind and helpful manner to build loyalty
• Proactively anticipating customer needs and resolving issues
• Maintaining a safety-minded approach and high standards throughout shifts

Conocimientos

Bilingual English/Spanish

Customer service

Phone support

Computer literacy

Educación

High school diploma or equivalent

Bachelor's degree (preferred)

Herramientas

Ticketing systems

CRM software

Descripción del empleo

Customer Service Representative - Full Time - Cartagena COL

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

As the face of our customers, here's what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

• High school graduate or equivalent certificate
• Minimum of 18 years old
• Excellent interpersonal skills with proficiency in English and Spanish
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for entire shift, as well lift and handle baggage
• Ability to travel to other countries for training purposes
• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
• Legally authorized to work in Colombia without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards
• Ability to obtain a valid US Visa

Preferred Qualifications:

• Previous airline, travel, or hospitality work experience
• Bachelor's degree
• Hold a valid passport and US Visa