Commercial Excellence Manager

Alfa Laval; Bogotá; Presencial; COP 175.733.000 - 234.311.000; Jornada completa

Descripción de la vacante

A leading global technology provider is seeking a Commercial Excellence Manager for LATAM based in Bogotá, Colombia. This role focuses on driving customer intelligence, managing CRM systems, and formulating commercial strategies to enhance business generation. Ideal candidates will possess strong management experience, be fluent in Spanish and English, and have a background in business management or marketing.

Formación

• More than 4 years of experience as a manager.
• Proven experience in CRM.
• BSB experience is a plus.

Responsabilidades

• Local owner of our awareness-to-lead-to-order process.
• Ensure all customer data is activated for commercial strategies.
• Champion and support market and segmentation efforts.

Conocimientos

Customer segmentation

CRM systems

Marketing and sales

Customer experience management

Fluent Spanish

Fluent English

LATAM management experience

Educación

Business management or marketing formation

Descripción del empleo

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

As our Commercial Excellence Manager LATAM, you’ll drive the Customer Intelligence area within the Cluster, including CRM, lead management, customer segmentation and commercial data analysis.

Support sales managers with commercial and pricing data analysis and insights.

The Commercial Excellence Manager is an active member of The Andina and Central America's sales company Management Team. Represents marketing function within the Sales Company.

Who You Are

Dynamical and flexible to work on a matrixial format for all LATAM, bringing routines, processes and structure for lead management and CRM systems

What You Know

• Advanced general business knowledge:
• Marketing and sales connected to the customer journey.
• Funnel management.
• Customer experience management.
• Account and contacts management.
• Customer segmentation
• More than 4+ experience as manager
• Business management or marketing formation
• BSB experience
• Proven experience in CRM
• Spanish & English fluent, Portuguese is a plus
• LATAM management experience is a plus

Key tasks

• Local owner of our awareness-to-lead-to-order process.
• Local point of contact for CRM-related topics and local ambassador of our data quality efforts.
• Ensure that all customer data is activated in the most relevant ways to craft commercial strategies with the goal of increasing business generation.
• Championing and supporting our ways to market and segmentation efforts.
• Driving our customer experience efforts and ensuring that this is anchored into local strategies in LATAM.