COBRA Operations Lead — People-First & Impactful

ThrivePass; Pereira; Presencial; COP 89.280.000 - 133.920.000; Jornada completa

Descripción de la vacante

ThrivePass is seeking a COBRA Operations Supervisor to lead a high-performing operations team, delivering exceptional client service while ensuring compliance and process excellence from Pereira, Colombia. The role partners with leadership to optimize workflows and drive results through data-driven improvements.

The ideal candidate is a people-first leader who coaches others, solves complex operational challenges, and relentlessly improves the customer experience in a fast-paced environment.

Formación

• 3+ years of experience in operations, employee benefits administration, customer service, or related fields.
• 2+ years of leadership experience, including coaching, mentoring, performance management, and employee development.
• Advanced English proficiency (B2+ or higher).

Responsabilidades

• Lead and develop a high-performing operations team through regular feedback, performance management, and career development.
• Oversee daily operations, including workload management, scheduling, service levels, and team performance.
• Monitor KPIs, customer satisfaction, and operational metrics; implement action plans to improve results.
• Serve as the primary escalation point for complex customer issues and collaborate with internal teams to deliver outcomes.
• Identify opportunities to improve operational efficiency, customer experience, and team effectiveness.

Conocimientos

Leadership

Coaching

Performance management

Customer focus

Communication

Problem solving

Operational excellence

Descripción del empleo

ThrivePass is seeking a COBRA Operations Supervisor to lead a high-performing operations team, delivering exceptional client service while ensuring compliance and process excellence from Pereira, Colombia. The role partners with leadership to optimize workflows and drive results through data-driven improvements.

The ideal candidate is a people-first leader who coaches others, solves complex operational challenges, and relentlessly improves the customer experience in a fast-paced environment.