Cloud Support Engineer

Talento; Colombia; On-site; COP 133,920,000 - 200,880,000; Full time

Job summary

Talento is seeking a Cloud Data Platform Support Engineer to maintain and optimize our cloud-based data platform in production. You will troubleshoot issues across AWS and Azure, assist with deployment pipelines, and build automation scripts to improve reliability and performance.

You should have 4+ years in cloud or platform engineering, strong scripting skills (Python, Bash, PowerShell), and hands-on experience with CI/CD and IaC.

Qualifications

• 4+ years in Cloud/Platform/DevOps or similar roles.
• Hands-on administering AWS and/or Azure environments.
• Experience with cloud monitoring, logging and observability.
• Experience with CI/CD pipelines and deployment automation.
• Scripting/automation in Python, Bash, or PowerShell.
• Understanding of databases and platform performance optimization.

Responsibilities

• Manage, monitor, and support cloud infrastructure environments within AWS and/or Azure.
• Troubleshoot and resolve production issues across cloud platforms, networking, databases, and data services.
• Configure and optimize cloud networking components, including VPCs/VNETs, security groups, load balancers, and connectivity solutions.
• Deploy, maintain, and support cloud-based applications and data platform services.
• Implement monitoring, logging, alerting, and observability solutions to ensure platform reliability and performance.
• Perform root cause analysis and drive resolution of critical production incidents.
• Develop and maintain automation scripts and operational tools using Python, Bash, PowerShell, or similar technologies.
• Support CI/CD deployment pipelines and Infrastructure-as-Code initiatives.
• Collaborate closely with engineering teams to improve scalability, performance, and operational efficiency.
• Manage and support cloud databases and data platform technologies.
• Create and maintain technical documentation, troubleshooting guides, and operational best practices.

Skills

Cloud engineering

Platform engineering

DevOps

Automation

Python

Bash

PowerShell

CI/CD

Networking

Cloud platforms

Tools

AWS

Azure

Job description

Are you passionate about cloud infrastructure, platform operations, and solving complex technical challenges? We are looking for a Cloud Data Platform Support Engineer to help maintain, support, and optimize our cloud-based data platform. This is an excellent opportunity for someone who thrives in production environments, enjoys troubleshooting and automation, and wants to grow their expertise in modern data platforms and cloud technologies.

What You'll Do

• Manage, monitor, and support cloud infrastructure environments within AWS and/or Azure
• Troubleshoot and resolve production issues across cloud platforms, networking, databases, and data services
• Configure and optimize cloud networking components, including VPCs/VNETs, security groups, load balancers, and connectivity solutions
• Deploy, maintain, and support cloud-based applications and data platform services
• Implement monitoring, logging, alerting, and observability solutions to ensure platform reliability and performance
• Perform root cause analysis and drive resolution of critical production incidents
• Develop and maintain automation scripts and operational tools using Python, Bash, PowerShell, or similar technologies
• Support CI/CD deployment pipelines and Infrastructure-as-Code initiatives
• Collaborate closely with engineering teams to improve scalability, performance, and operational efficiency
• Manage and support cloud databases and data platform technologies
• Create and maintain technical documentation, troubleshooting guides, and operational best practices

What We're Looking For

• 4+ years of experience in Cloud Engineering, Platform Engineering, Infrastructure Engineering, DevOps, Technical Support Engineering, or similar roles
• Hands-on experience administering AWS and/or Azure environments
• Strong understanding of cloud infrastructure, networking, security, and platform services
• Experience supporting production environments and troubleshooting distributed systems
• Knowledge of cloud monitoring, logging, and observability tools
• Experience with scripting and automation using Python, Bash, PowerShell, or similar languages
• Understanding of databases, connectivity, and platform performance optimization
• Experience with CI/CD pipelines and deployment automation