Cloud Platform Engineering Manager — Scale & Reliability

Five9; Colombia; On-site; COP 506,281,000 - 727,779,000; Full time

Job summary

Five9 is seeking a Cloud Platform Engineering Manager to lead a high‑performing DevOps and SRE team responsible for building, operating, and improving scalable cloud platform capabilities. The role blends hands‑on technical leadership with people management, ensuring reliability, automation, and secure operations.

You will mentor engineers, drive operational excellence, and collaborate with Product Engineering, Platform, and SRE leaders to deliver resilient cloud infrastructure at scale.

Qualifications

• 8–12+ years of experience in software engineering, DevOps, SRE, or production operations.
• 3–5+ years of experience leading or managing engineering teams (formal or technical leadership).
• Strong hands-on background supporting production systems and incident response.
• Experience operating and managing public cloud platforms (AWS, GCP, OpenStack); data center experience preferred.

Responsibilities

• Own the reliability, availability, and performance of cloud platforms supporting production services.
• Provide technical direction and review for architecture, automation, and operational improvements.
• Drive continuous improvement in reliability metrics such as availability, MTTD, MTTR, and incident reduction.
• Lead, mentor, and grow a team of DevOps engineers through coaching, feedback, and career development.
• Foster a culture of ownership, accountability, learning, and operational excellence.
• Support hiring, onboarding, performance management, and succession planning.
• Balance workload, shift coverage, and on‑call rotations to maintain team health and sustainability.
• Own incident response processes, including escalation, coordination, and communication.
• Work closely with Product Engineering, Platform, SRE, and Delivery teams to enable fast, reliable software releases.
• Establish and evolve operational processes, runbooks, and documentation standards.

Skills

Leadership

Incident response

Communication

Stakeholder management

Education

BS in Computer Science

Tools

Terraform

Ansible

Kubernetes

Helm

Docker

GitLab

Job description

Five9 is seeking a Cloud Platform Engineering Manager to lead a high‑performing DevOps and SRE team responsible for building, operating, and improving scalable cloud platform capabilities. The role blends hands‑on technical leadership with people management, ensuring reliability, automation, and secure operations.

You will mentor engineers, drive operational excellence, and collaborate with Product Engineering, Platform, and SRE leaders to deliver resilient cloud infrastructure at scale.