Close CRM & Sales Operations Specialist

Scale Up Recruiting Partners; Cartagena de Indias; A distancia; COP 78.115.000 - 136.703.000; Jornada completa

Descripción de la vacante

A fast-growing SaaS startup is hiring a Close CRM & Sales Operations Specialist to manage and customize Close CRM for their sales team. This remote role involves pipeline management, automation setup, and supporting sales operations in a dynamic environment. Candidates should have proven expertise with Close CRM, solid organizational skills, and advanced English proficiency.

Servicios

Work remotely with an international team

Opportunity to shape sales processes

Impact growth directly

Formación

• Proven expertise with Close CRM: advanced customization and automation.
• Experience supporting sales teams in Sales Ops or similar roles.
• Solid understanding of sales KPIs and pipeline management.
• Highly organized, detail-oriented, proactive in a startup environment.

Responsabilidades

• Customize and configure Close CRM for sales processes.
• Manage pipeline hygiene and track KPIs with dashboards.
• Support the sales team with CRM operations and process improvements.

Conocimientos

Expertise with Close CRM

Pipeline management

Sales support

Organizational skills

Advanced English

Descripción del empleo

Overview

We’re hiring a Close CRM & Sales Operations Specialist to customize, manage, and scale Close to power the company’s sales engine. This role combines CRM setup, pipeline management, and sales support, ideal for someone with hands-on Close expertise who enjoys enabling a high-performing sales team.

About The Company

Our client is a fast-growing SaaS startup helping businesses grow by tapping into the power of online communities. Their platform uses automation and AI to help brands increase traffic, drive sales, and engage authentically with highly targeted audiences. By combining smart technology with a deep understanding of how people interact online, they empower marketing teams to be faster, smarter, and more effective.

Responsibilities

• Customize and configure Close CRM: pipelines, custom fields, smart views, saved searches.
• Set up automations: sequences, workflows, and templates for emails/SMS/follow-ups.
• Manage pipeline hygiene: ensure leads are in the right stage, no duplicates, no prospects lost.
• Handle inbound and outbound messages, making sure no lead is left behind.
• Perform follow-ups on behalf of closers, pushing deals forward.
• Create and maintain dashboards and reports to track KPIs and improve processes.
• Support the sales team with day-to-day CRM operations and process improvements.
• (Bonus) Leverage knowledge of Reddit and online communities to support business growth.

Requirements

• Proven expertise with Close CRM: advanced customization, automation, pipeline setup.
• Experience supporting sales teams (Sales Ops / Sales Assistant / CRM Manager role).
• Solid understanding of pipeline management and sales KPIs.
• Advanced English (written and spoken) – daily work is in an international environment.
• Highly organized, detail-oriented, and proactive in a startup environment.
• Bonus: Familiarity with Reddit and community-driven growth.

What’s in it for you?

• Be part of a fast-growing SaaS startup with global reach.
• Work remotely with a creative and driven international team.
• Opportunity to shape sales processes and directly impact growth.

If you’re excited about optimizing sales operations and making Close CRM your playground, we’d love to hear from you!