Client Solutions Manager - X

Aleph; Bogotá; Presencial; COP 80.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Aleph, a global digital advertising partner, is seeking a Client Solutions Manager to drive strategic campaign design and delivery for top brands across Latam, collaborating with the Client Partner team to ensure exceptional service.

You will build long‑term relationships, manage campaigns end‑to‑end, optimize performance, and educate clients on X products and best practices, leveraging AI tools to boost efficiency while staying focused on measurable business results.

Formación

• Minimum 2 years in client relationship management and digital media.
• Bachelor’s degree in Advertising, Marketing, Business or Technology.
• Strong understanding of online media planning, design and advertising.
• Experience managing campaigns across digital platforms and ad tech products, including X.
• Analytical thinking and data-driven decision making.
• Fluent in English and Spanish.

Responsabilidades

• Participate in strategic planning with sales to grow or generate new business opportunities on X.
• Act as a consultant for top key accounts, building strategic long-term relationships with a focus on relationship quality and proper portfolio management.
• Serve as the main POC for clients, delivering campaign management and reporting in a timely manner; provide actionable insights to clients and sales through quantitative and qualitative analysis on campaign performance drivers.
• Ensure that SLAs are respected to deliver a first-class client service experience.
• On the performance side: optimize accounts to increase spend; on the reservation side, manage projects through to successful delivery.
• Drive education on X products, platform updates and company best practices as relevant to clients’ and agencies’ business.

Conocimientos

Client relationship management

Digital media

Analytical thinking

Communication skills

Bilingual English/Spanish

Time management

AI / automation

Educación

Bachelor's degree in Advertising/Marketing/Business/Technology

Herramientas

X (Twitter)

Ad tech platforms

Descripción del empleo

Are you ready to join our digital revolution journey?

At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms’ advertising capabilities. By fostering long‑lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

With a presence spanning continents, Aleph offers you the chance to be part of a fast‑growing, innovative team where your work makes a direct impact. If you’re ambitious, forward‑thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

The Client Solutions team is responsible for campaign execution and success, working closely with the Client Partner team to deliver a first‑class service to clients. Working with the top agencies and brands across Latam to educate and inform about the exciting evolution of X and Aleph. The Client Solutions Manager, in partnership with the Client Partner, is responsible for ensuring the successful design and delivery of all assigned campaign strategies, including original content, custom‑built, high‑impact and targeted media.

Main Responsibilities

• Participate in strategic planning with sales to grow or generate new business opportunities on X.
• Act as a consultant for top key accounts, building strategic long‑term relationships with a focus on relationship quality and proper portfolio management.
• Serve as the main POC for clients, delivering campaign management and reporting in a timely manner; provide actionable insights to clients and sales through quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creative efficiency metrics against defined KPIs).
• Ensure that SLAs are respected to deliver a first‑class client service experience.
• On the performance side: optimize accounts to increase spend; on the reservation side, manage projects through to successful delivery.
• Drive education on X products, platform updates and company best practices as relevant to clients’ and agencies’ business.
• Work and collaborate with a diverse group of internal cross‑functional teams; support the team in identifying, creating and implementing creative ad solutions grounded in achieving measurable business results for client partners.
• Aid the team in educating clients and agencies on X's product solutions and best practices, contributing to the growth of existing business.
• Maximize ROI for brand campaigns through optimization and upsell recommendations supported by client‑facing reports.
• Manage large customer relationships and navigate conflict, driving groups toward collective business decisions.
• Leverage AI tools and automation to streamline operational tasks (research, information preparation, reporting), freeing up time and focus for higher‑value activities: judgment, personalization, and relationship building.
• Provide feedback to product and tools teams to help scale the advertising platform.
• Organize and manage account information, assets, data and reports.
• Keep accurate records of all pending and active campaign plans; assist in maintaining the campaign schedule and availability of ad placements.
• Work with the product and campaign execution team to ensure ad specifications and rates are accurate, while being responsible for campaign reporting and optimization.

Skills And Experience Required

• At least 2 years of experience in client relationship management and digital media.
• Bachelor’s degree in Advertising, Marketing, Business or Technology.
• Understanding of the digital landscape and a passion for social media; intimately familiar with online media planning, design and art direction of advertising pieces.
• Experience managing campaigns across digital platforms and ad tech products, ideally including X (formerly Twitter).
• Analytical thinking: ability to interpret metrics, identify opportunities and make data‑driven decisions.
• Genuine curiosity for technology: proactive in exploring and adopting new tools independently, without waiting to be asked.
• Orchestration mindset: ability to leverage AI and automation to multiply personal and team impact, staying focused on higher‑value strategic activities.
• Adaptability and learning agility: not only open to evolving ways of working, but able to anticipate change — with concrete examples of how they have adapted to new challenges.
• Strong communication and people skills, with experience working directly with clients.
• Detail‑oriented, with exceptional organizational skills.
• Aptitude, creativity and a preference for working collaboratively across teams and business units.
• Strong time management and problem‑solving skills.
• Ability to multitask under challenging deadlines while maintaining attention to detail.
• Fluent in English and Spanish.

Why Join Us?

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever‑changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

#ALEPH

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