Client Solutions Manager, Multicategory - Global Business Solutions, Spain

TikTok; Madrid; Presencial; COP 97.215.000 - 136.103.000; Jornada completa

Descripción de la vacante

A leading technology platform in Colombia is seeking a Client Solutions Manager to drive campaign execution and client success. The successful candidate will manage a portfolio, collaborate with various teams, and require strong account management and bilingual communication skills. This role offers an opportunity to work with top brands and agencies across Europe.

Formación

• Previous experiences within account management / sales roles.
• Knowledge and proven expertise in strategic planning and sales.
• Ability to speak to C-Level stakeholders.

Responsabilidades

• Build and grow client portfolio.
• Drive education on product and company updates.
• Collaborate with internal teams to deliver ad solutions.

Conocimientos

Account management

Sales experience

Client-facing skills

Bilingual skills (Spanish and English)

Descripción del empleo

Responsibilities

The Client Solutions team are responsible for campaign execution and success, working closely with the Brand Partnerships team to deliver a first-class service to clients. Working with the top agencies and brands across Europe to educate and inform about the exciting evolution of TikTok.

• Build and progressively grow client portfolio by securing win-win business opportunity, throughout the different sales cycle (acquisition, retention and upsell)
• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by the management team
• Drive education on product, company updates and share company best practices as relevant to client or agencies' business
• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners
• Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key clients and agency partners (media, creative, marketing partners)
• Plan media activation and keep accurate record of all pending and active campaign plans, assist to maintain campaign schedule and availability of ad placements
• Work with the product and campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimization of campaigns

Qualifications

Minimum Qualifications:

• Previous experiences within account management / sales roles
• Knowledge and proven expertise in the strategic planning and sales approach
• Experience in client facing role and ability to speak to C-Level stakeholders
• Experience in managing campaigns across multiple advertising solutions and placements

Preferred Qualifications:

• Self-starter, fast learner with a start-up spirit
• Detail oriented, with exceptional organizational skills
• Able to coordinate different stakeholders interests and requests at the same time
• Experience in managing highly structured business
• Deep understanding of the measurement solutions and how to leverage those to prove TikTok value to clients
• Excellent verbal and written Spanish and English communication skills

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.