Client Services Manager

Talent Harbor; Colombia; Híbrido; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance-based bonuses

Comprehensive health/dental

Retirement contributions

Continuous professional development

Descripción de la vacante

A forward-thinking recruiting firm in Colombia is seeking a Client Services Manager who will be the face of the firm for clients, focusing on strategic growth rather than just account management. This role requires a proven ability to build relationships, use data for decision-making, and leverage technology. The ideal candidate will have at least 5 years in account management or recruiting, and will thrive in a collaborative and values-driven environment. Competitive salary and performance-based bonuses offered.

Formación

• 5+ years in account management or recruiting within professional services.
• Proven track record of building long-term client relationships.
• Ability to use metrics to drive decisions.
• Strong relationship-building and client partnership skills.

Responsabilidades

• Act as a Strategic Advisor for client growth.
• Lead kickoff calls and provide data-driven insights.
• Identify upselling opportunities and connect partners to solutions.

Conocimientos

Account management

Client relationship building

Data-driven decision making

Tech-savvy with ATS and CRM tools

Herramientas

ATS

CRM

Descripción del empleo

⚓ Not Your Typical Recruiting Firm. Not Your Typical Client Services Manager.

Are you tired of "transactional" relationships? Do you believe that the right seat for the right person is a science, not a numbers game?

At our firm, we’ve ditched the bloated fees and the fluff. We partner with growth-minded businesses who know that a resume tells a story, but a person builds a future. We are looking for a Client Services Manager who doesn't just "manage accounts" but acts as a strategic architect for our clients' growth.

🌟 Why This Role is Different

You aren't just a middleman; you are a Strategic Advisor. You’ll sit at the intersection of high-level client strategy and tactical recruiting execution. If you thrive on building trust, recalibrating profiles to meet market trends, and driving long-term success through partnership, we want to talk to you.

The Relationship: You are the face of the firm for our clients, mastering their culture and hiring needs.

The Strategy: Leading kickoff calls and regular deep-dives to provide data-driven insights that improve hiring outcomes.

The Growth: Identifying how we can do more for our partners—upselling expanded search scopes and connecting them to new solutions.

The Calibration: Working with clients to rewrite the rules of their job descriptions based on what the market actually looks like today.

The Metrics: Using data to track performance (time-to-fill, candidate satisfaction) and proactively smashing bottlenecks before they happen.

An Experienced Partner: You have 5+ years in account management or recruiting within professional services.

A Relationship Builder: You have a proven track record of turning "clients" into "long-term partners."

Data-Fluent: You don't just guess; you use metrics to drive decisions and recommendations.

Tech-Savvy: You move through ATS and CRM tools with ease.

Values-Aligned: You are a "Go-Giver" who believes in Quality Over Quantity and always doing the right thing.

🚀 What’s In It For You?

Real Impact: No fluff, no bloat. Just direct impact on growing businesses.

Growth: Continuous professional development and a "Growth Mindset" culture where learning from failure is celebrated.

Stability & Reward: Competitive salary + performance-based bonuses, comprehensive health/dental, and retirement contributions.

Flexibility & Culture: A fast-paced, collaborative, and deeply values-driven environment.

📋 Ready to stop "filling roles" and start building great teams? Apply now and tell us about a time you turned a struggling client relationship into a major success story.