Case Operations - Reductions Specialist

Konnectcx; Colombia; Híbrido; COP 142.653.000 - 237.756.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Descripción de la vacante

Konnectcx is seeking a Reductions Specialist to support the Accounts Receivable team within Legal Operations. You will manage negotiations with internal and external partners to ensure accurate balances, discounts, and timely payments.

Responsibilities include QA of financial records, data integrity across systems, and collaboration with U.S.-based teams. A fast-paced environment and regular performance bonuses are part of the role.

Formación

• Fluency in English and Spanish (B2) with strong grammar and vocabulary.
• Experience with electronic health/medical record systems.
• Strong proficiency in Microsoft Excel.
• Experience managing high-volume patient accounts across multiple systems.
• Knowledge of HIPAA regulations and medical terminology.
• Strong written and verbal communication with attorneys and case managers.

Responsabilidades

• Perform quality assurance on financial records and case files.
• Identify discrepancies or irregular patterns in patient account data.
• Negotiate settlements with law firms, insurers, third-party retrieval firms and case managers.
• Collaborate with U.S.-based counterparts to align processes.
• Participate in weekly team meetings to review trends and improvements.
• Maintain detailed files, logs, and payment records.
• Ensure HIPAA compliance and privacy regulations.
• Contribute to process improvement initiatives and cross-functional projects.
• Manage performance metrics such as response times and case resolution.

Conocimientos

English (B2)

Spanish

Microsoft Excel

Herramientas

Electronic health record systems

Descripción del empleo

Reductions Specialist

Description

The Reductions Specialist serves as a front-line representative of the Accounts Receivable team within Legal Operations. This role manages communication and negotiation with internal departments, external partners, and insurance companies to ensure accurate patient account balances, appropriate discounts, and timely payments. The position plays a key role in maintaining financial accuracy and supporting the company’s overall revenue cycle management.

Position also known as: Accounts Receivable Specialist (Legal Operations), Medical Billing Reduction Analyst, Settlement Negotiator.

Requirements

• Fluency in English(B2)and Spanish, with a strong command of grammar and vocabulary in both.
• Own a reliable computer with a stable internet connection.
• Working knowledge ofHIPAA regulationsandmedical insurance terminology.
• Experience withelectronic health or medical record systems.
• Strong proficiency in Microsoft Office, especially Excel.
• Experience managinghigh-volume patient account updatesacross multiple systems.
• Proven ability to handlefinancial records, billing data, and payment reconciliations.
• Strong written and verbal communication skills, particularly when dealing with attorneys and case managers.

Responsibilities

• Perform quality assurance checks on financial records and case files.
• Identify and flag discrepancies or irregular patterns in patient account data.
• Communicate with law firms, insurance companies, third-party retrieval firms, and case managers to confirm balances, negotiate settlements, and follow up on payments.
• Collaborate with U.S.-based counterparts to ensure alignment on processes and priorities.
• Participate in weekly team meetings to review trends, performance, and improvement opportunities.
• Maintain detailed and accurate files, logs, and payment records.
• Ensure compliance with HIPAA and other medical information privacy regulations.
• Contribute to process improvement initiatives and cross-functional projects.
• Manage key performance metrics, including email and call response times, reduction processing, and case resolution efficiency.

Nice to have

• BPO Experience.
• Remote work experience.

Working conditions

• Hybrid: Train Onsite then work Remotely.
• Two days-off per week.
• Schedules based in US EST/EDT Time.
• Fast-paced, collaborative, and dynamic environment.
• Regular communication with U.S.-based teams and external legal/insurance entities.
• Requires attention to accuracy, deadlines, and professionalism in all interactions.
• Performance bonus.