Caller Amazon

Sinergya Group; Medellín; Presencial; COP 90.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Sinergya Group, on behalf of Amazon, seeks a Financial Analyst - CS GO Finance in Medellín to drive cost efficiency and operational excellence in the Customer Service organization. You will lead financial analysis for VCPC projects and partner with cross-functional teams globally to identify optimization opportunities and deliver YoY improvements in cost per contact.

The role requires strong financial acumen, developing models, and providing insights for leadership to make informed, data-driven

Formación

• Bachelor's degree in finance, accounting, business, economics, or a related analytical field.
• 4+ years creating process improvements with automation and analysis.
• 4+ years applying KPIs to analyses.
• 4+ years identifying and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes.
• 4+ years of finance or a related analytical field experience.
• Experience working with stakeholders.

Responsabilidades

• Lead financial analysis for VCPC improvement projects and optimize costs across Customer Service operations.
• Partner with cross-functional stakeholders to influence cost optimization and resource allocation decisions.
• Track and report on project performance with YoY improvement targets.
• Analyze cost trends by month, location, and vertical to identify optimization opportunities.
• Develop financial models and business cases to evaluate VCPC initiatives and quantify savings.
• Support monthly and quarterly financial reporting with insights into variances and trends.
• Collaborate with Customer Service, Operations, and Finance to align on goals and deliverables.
• Communicate findings clearly to stakeholders and translate data into actionable insights.
• Build tracking mechanisms to measure impact and ensure accountability for results.

Descripción del empleo

Description

The Financial Analyst - CS GO Finance will drive cost efficiency and operational excellence for Amazon's Customer Service organization by leading financial analysis for VCPC (Variable Cost Per Contact) projects and strategic initiatives. This role partners with CS GO and cross-functional teams globally to identify optimization opportunities, analyze cost trends, and deliver year-over-year improvements. The ideal candidate combines strong financial acumen with the ability to translate complex data into actionable insights that enable leadership to make informed decisions and achieve key business goals with a high bar for cost efficiency.

Key job responsibilities

• Lead financial analysis for VCPC improvement projects, identifying cost reduction opportunities and efficiency gains across Customer Service operations
• Partner with cross-functional stakeholders to influence decision-making on cost optimization initiatives and resource allocation
• Track and report on project performance, monitoring key metrics and providing regular updates on progress toward YoY improvement targets
• Analyze cost trends by month, location, and vertical to identify optimization opportunities and support data-driven recommendations
• Develop financial models and business cases to evaluate VCPC initiatives and quantify potential savings
• Support monthly and quarterly financial reporting, providing insights into variances and trends that impact VCPC performance
• Collaborate with Customer Service, Operations, and Finance teams to ensure alignment on project goals and deliverables
• Communicate findings clearly to stakeholders at various levels, translating complex financial data into actionable insights
• Build and maintain tracking mechanisms to measure the impact of improvement initiatives and ensure accountability for results

A day in the life

You've start your day reviewing VCPC performance metrics and identifying trends that require deeper analysis. You'll collaborate with Customer Service and Operations leaders to discuss ongoing cost optimization projects, providing financial insights that guide decision-making. Much of your time will be spent building financial models, analyzing cost drivers across different locations and verticals, and tracking progress on improvement initiatives. You'll prepare updates for stakeholders, clearly communicating project status and financial impact. You'll also participate in cross-functional meetings to influence resource allocation decisions and ensure alignment on YoY improvement targets.

About the team

We are Customer Service Finance (CSF), integral partners to one of the largest Customer Service teams on Earth. We are passionate about helping customers through insightful analysis and data-driven decision-making. We collaborate globally, celebrate diverse perspectives, and support our peers to excel. If you thrive in simplifying the complex, deriving insights from numbers, and enabling teams to move thoughtfully and quickly forward, we're the team for you. Join us to apply your financial acumen to diverse challenges, build lasting relationships, and take great strides in your career growth.

Basic Qualifications

• Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)
• 4+ years of creating process improvements with automation and analysis experience
• 4+ years of applying key financial performance indicators (KPIs) to analyses experience
• 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
• 4+ years of finance or a related analytical field experience
• Experience working with stakeholders

Preferred Qualifications

• 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)

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