Call Center Scheduler- Remote

Talentify.io; Estados Unidos; A distancia; COP 10.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

A healthcare services provider is seeking a customer service representative to handle patient scheduling calls and provide exceptional service. The role requires a high school diploma and experience in customer service. Candidates with healthcare knowledge and proficiency in Windows Office are preferred. This position offers a salary range of $15-16/hr and a flexible remote work environment.

Servicios

401k

PTO

Medical, dental, and vision benefits

Tuition reimbursement

Formación

• Minimum of one year of previous call center or customer service experience.
• Experience in a medical setting with knowledge of insurance verification preferred.
• Ability to type a minimum of 25 words per minute.

Responsabilidades

• Answer inbound patient scheduling calls.
• Schedule, re-schedule, and cancel patient appointments.
• Collect and accurately enter patient demographic and insurance information.
• Provide exceptional customer service.
• Escalate issues to management as needed.

Conocimientos

Customer service excellence

Communication skills

Basic healthcare knowledge

Organizational skills

Educación

High School Diploma

Associate or Bachelor's degree

Herramientas

Windows Office (Word, Excel, PowerPoint)

Descripción del empleo

This range is provided by Talentify.io. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $16.00/hr

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary range of $15-16/hr
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment, allowing you to work from home
• Comprehensive benefits package including 401k, PTO, medical, dental, vision, and tuition reimbursement
• Supportive and collaborative team dedicated to improving patient care

What To Expect (Job Responsibilities)

• Answer inbound patient scheduling calls and address concerns in a satisfactory manner
• Schedule, re-schedule, and cancel patient appointments following established protocols
• Collect and accurately enter patient demographic and insurance information
• Provide exceptional customer service and maintain confidentiality of account information
• Escalate issues to management and assist with various projects as needed

What Is Required (Qualifications)

• High School Diploma required; Associate or Bachelor's degree preferred
• Minimum of one year of previous call center or customer service experience
• Basic healthcare knowledge preferred
• Experience in a medical setting with knowledge of insurance verification and prior authorizations preferred
• Proficient in Windows Office programs (Word, Excel, PowerPoint)

How To Stand Out (Preferred Qualifications)

• Ability to type a minimum of 25 WPM
• Experience working in a fast-paced environment while maintaining professionalism
• Strong organizational skills and ability to prioritize multiple tasks effectively
• Positive attitude and ability to work well with others
• Self-motivated and goal-oriented with the ability to work independently

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.