Business Controls Specialist

Scotiabank; Bogotá; Presencial; COP 42.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

ScotiaGBS in Bogota seeks a Customer Service and Controls Officer to support the Canadian Banking unit with Retail Lending, Small Business, and Day-to-Day operations. You will perform daily reviews, ensure regulatory and policy compliance, and document deficiencies for escalation.

The role requires strong communication, problem solving, and teamwork, with English or English/French language skills. It offers a structured, secure work environment and interaction with multiple bank partners.

Formación

• High School diploma and at least 2 years of relevant work experience.
• Intermediate computer skills including common software tools.
• Previous customer service experience is preferable.
• Fluent English or English and French language skills.

Responsabilidades

• Provide administrative and processing support across Retail Lending, Day-to-Day, IPAAR, General Ledger Management Exceptions, and Small Business cases via the BCAT tool.
• Conduct daily oversight to ensure regulatory compliance, risk management, and conduct standards are followed.
• Assist and train team members, resolve non-compliance issues, and escalate as needed to management.
• Maintain security procedures and ensure accurate documentation and timely responses to internal bank partners.

Conocimientos

Customer service

Communication

Multitasking

Problem solving

Teamwork

Educación

High School diploma

CSR experience

Herramientas

PowerBI

Intralink Systems

PEGA BCAT

Descripción del empleo

ScotiaGBS in Bogota seeks a Customer Service and Controls Officer to support the Canadian Banking unit with Retail Lending, Small Business, and Day-to-Day operations. You will perform daily reviews, ensure regulatory and policy compliance, and document deficiencies for escalation.

The role requires strong communication, problem solving, and teamwork, with English or English/French language skills. It offers a structured, secure work environment and interaction with multiple bank partners.