Bilingual Virtual Assistant (English/Spanish) Receptionist

Go Lean Health; Colombia; Remote; COP 23,512,000 - 33,487,000; Part time

Job summary

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This patient-facing role requires fluent English and Spanish, strong scheduling and communication skills, and accuracy in administrative workflows.

The position is remote and part-time, with a 40-hour week and a starting rate of $6.50 per hour. The candidate will manage calls with patients, coordinate appointments, verify insurance, and assist with referrals and prior authorizations.

Qualifications

• Bilingual in English and Spanish with excellent verbal and written communication.
• Experience handling phone calls in patient-facing or healthcare support roles.
• Strong scheduling, reminders, and follow-up with attention to detail.
• Reliable remote setup and internet connection for remote work.

Responsibilities

• Handle high volume inbound and outbound calls with patients and healthcare contacts.
• Provide appointment reminders, pre-visit outreach, and rescheduling support.
• Verify insurance benefits, copays, and eligibility ahead of visits.
• Document interactions in EMR and maintain HIPAA-compliant workflows.
• Coordinate referrals and prior authorizations with providers and payers.

Skills

Bilingual English/Spanish

Phone communication

Scheduling coordination

Attention to detail

Independent work

Tools

EMR/EHR systems

Job description

Bilingual Virtual Assistant (English/Spanish) Receptionist Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review

Role Summary

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional. This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.

Top Requirements

• Strong bilingual communication skills in both English and Spanish
• Confident and professional on phone calls
• Strong patient coordination and scheduling ability
• High attention to detail and reliable follow-through

Key Responsibilities

1. Phone Calls and Patient Communication
   • Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
   • Communicate clearly and professionally in both English and Spanish
   • Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
   • Answer routine patient questions and escalated concerns appropriately
   • Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations
2. Appointment Scheduling and Patient Coordination
   • Manage new and existing patient scheduling through phone, email, and text
   • Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
   • Confirm appointments and manage cancellations, reschedules, and waitlist coordination
   • Conduct pre-visit outreach and communicate next steps clearly to patients
   • Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system
3. Insurance Verification and Benefits
   • Verify patient eligibility and benefits before appointments
   • Confirm copays, deductibles, covered services, and authorization requirements
   • Identify insurance issues early and communicate them clearly to patients and internal staff
   • Document verification results accurately in the EMR and any internal trackers
   • Escalate unresolved payer issues and follow through until completed
4. Referral and Prior Authorization Support
   • Process referral-related tasks and ensure required documents are complete
   • Initiate and follow up on prior authorization requests as needed
   • Track pending items, approvals, denials, and required follow-up actions
   • Coordinate with payer offices, provider offices, and internal team members to avoid delays
5. Administrative Support and Documentation
   • Maintain accurate, timely, and consistent documentation
   • Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking
   • Handle patient information in a HIPAA-compliant manner
   • Provide status updates proactively and complete assigned tasks with minimal follow up

Required Qualifications

• Excellent verbal and written communication skills in both English and Spanish
• Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
• Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
• Highly organized, detail-oriented, and able to manage multiple tasks accurately
• Able to work independently and communicate updates clearly
• Reliable computer setup, headset, and stable internet connection for remote work
• HIPAA knowledge or experience with HIPAA-compliant workflows

Nice to Have

• Clinical or healthcare background
• Familiarity with EMR/EHR systems
• Experience supporting internal medicine, primary care, or similar outpatient practices