Bilingual Front Desk, Patient Communication & Medical Records (Spanish/English)

Go Lean Health; Medellín; Remote; COP 23,512,000 - 33,487,000; Part time

Job summary

Go Lean Health is hiring a Bilingual Virtual Medical Assistant (Spanish/English) to support a U.S.-based pulmonary practice. The role involves patient calls, appointment coordination, and EMR management across three clinic locations. You will work remotely, handling messages, referrals, and insurance-related workflows while maintaining high patient service standards.

The ideal candidate has 1+ year of U.S. healthcare support experience, strong bilingual communication, and HIPAA certification or

Qualifications

• Bilingual proficiency in English and Spanish required.
• Minimum 1 year supporting U.S.-based healthcare practices as a Virtual Medical Assistant.
• Experience with patient calls, appointment scheduling, EMR documentation, and clinical workflows.
• Strong communication, empathy, and professional phone etiquette.
• Active HIPAA certification or willingness to complete before first day.
• Ability to work independently in a remote team.

Responsibilities

• Handle bilingual patient communication by phone in English and Spanish and route messages.
• Support clinical administrative tasks within EMR, referrals, scheduling, and records requests.
• Collaborate with clinic staff and VMAs to manage high call volumes and improve SOPs.

Skills

Bilingual Spanish/English

Healthcare experience

Administrative skills

Professional communication

HIPAA compliance

Remote work readiness

Tools

AthenaHealth EMR

Job description

Bilingual Front Desk, Patient Communication & Medical Records (Spanish/English)

Remote | Pulmonology | Part-Time | 30 hours per week
$6.5/hour + 3rd month performance review
Schedule: Monday to Friday, U.S. Central Time

Position Overview

We are seeking an experienced Bilingual Virtual Medical Assistant (Spanish/English) to support a growing U.S.-based pulmonary specialty practice operating across three clinic locations.

The ideal candidate will provide professional, empathetic patient support in both English and Spanish, manage inbound and outbound calls, coordinate patient communications, and assist with essential clinical administrative tasks.

This role requires strong bilingual communication skills, experience supporting U.S. healthcare practices, and the ability to work collaboratively with other Virtual Medical Assistants and on-site clinic staff.

Key Responsibilities

1. Bilingual Patient Communication & Phone Support

• Answer incoming patient calls in English and Spanish, address general inquiries, confirm appointments, and route messages appropriately.

• Assist Spanish-speaking patients through transferred calls or outbound follow-ups in coordination with English-speaking VMAs.

• Provide empathetic, accurate, and professional communication while maintaining high patient service standards.

2. Clinical Administrative Support

• Monitor and manage patient messages, staff queues, and administrative workflows within the Electronic Medical Record (EMR) system.

• Coordinate patient referrals, communicate with referring providers, and assist with specialist appointment scheduling.

• Process medical records requests and support insurance verification and prior authorization workflows as assigned.

3. Team Collaboration & Workflow Management

• Coordinate with clinic supervisors, medical staff, Billing, and Chronic Care Management (CCM) departments.

• Collaborate with other VMAs to manage high call volumes, ensure timely follow-ups, and maintain consistent patient coverage.

• Assist in documenting and improving standard operating procedures (SOPs) to support efficient clinic operations.

Required Qualifications

• Bilingual Proficiency: Strong verbal and written communication skills in both Spanish and English.

• Healthcare Experience: Minimum of 1 year of experience as a Virtual Medical Assistant supporting U.S.-based healthcare practices.

• Administrative Skills: Hands-on experience with patient calls, appointment scheduling, EMR documentation, and clinical administrative workflows.

• Communication: Excellent interpersonal skills, professional phone etiquette, and the ability to communicate empathetically with patients.

• Compliance: Active HIPAA certification or willingness to complete a new certification before the first working day.

• Remote Work Readiness: Ability to work independently, multitask, prioritize responsibilities, and collaborate with a remote healthcare team.

Preferred Qualifications

• Previous experience using AthenaHealth EMR.

• Background in pulmonology or other specialty outpatient medical practices.

• Experience handling insurance verification, prior authorizations, referral coordination, and medical records requests.

Technical Requirements

• Computer or laptop with at least an Intel Core i5 processor or equivalent/higher.

• Reliable high-speed primary internet connection.

• Dedicated backup internet connection.

• Uninterruptible Power Supply (UPS) or reliable backup power source.