Bilingual Front Desk Associate - 100% Work From Home

VirtuallyinCredible Careers Hub; Magdalena; A distancia; COP 117.173.000 - 156.232.000; Jornada completa

Descripción de la vacante

A property management company is seeking a Bilingual Front Desk Virtual Assistant for a remote role. This position serves as the first point of contact, providing exceptional customer service, administrative support, and coordinating property maintenance. Candidates should be fluent in English and Spanish, possess strong organizational skills, and be able to work efficiently in a fast-paced environment.

Formación

• Fluency in both English and Spanish is required.
• Strong multitasking skills in a fast-paced environment.
• Attention to detail and accuracy in documentation.

Responsabilidades

• Answer and route incoming calls professionally.
• Maintain records of key property information.
• Review and assignment of maintenance service requests.

Conocimientos

Fluent in English

Fluent in Spanish

Excellent verbal communication skills

Strong organizational abilities

Proficient in Microsoft Office

Customer-focused mindset

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Internal software systems

Descripción del empleo

Overview

This is a remote position.

We are currently seeking a Bilingual Front Desk Virtual Assistant to join our dynamic and growing property management team. This role is the first point of contact for our company—responsible for delivering exceptional customer service over the phone, providing administrative support, and assisting with the coordination of property maintenance activities.

As a key team member, you will support multiple departments including Leasing and Maintenance, ensuring efficient communication, documentation, and coordination of services related to our managed properties.

Responsibilities

• Customer Service
  Answer and route incoming calls with professionalism and a customer-first attitude
• Communicate effectively with property owners, tenants, vendors, and internal staff
• Document all communications clearly and accurately
• Assist in resolving customer inquiries and escalating issues when necessary

• Administrative & Clerical Support
  Maintain records of key property information (e.g., utility shut-offs, access codes, keys)
• Advertise vacant units accurately across platforms
• Prepare and manage leasing documents, addendums, and move-in sheets
• Process rental applications and ensure documentation is filed correctly in the system
• Coordinate appointments for third-party visits, maintenance vendors, and auto-showings

• Maintenance Coordination
  Daily review and assignment of maintenance service requests
• Follow up on open work orders to ensure timely completion
• Assist with after-hours maintenance as needed
• Communicate work status updates to all relevant parties
• Help coordinate seasonal or routine maintenance like sprinkler activation

Qualifications & Skills

• Bilingual: Fluent in English and Spanish
• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities in a fast-paced environment
• Proficient in Microsoft Office and internal software systems (training provided)
• Ability to manage multiple phone lines and prioritize tasks efficiently
• High attention to detail and accuracy in recordkeeping
• Team player with strong problem-solving skills and a customer-focused mindset
• A fast and reliable internet connection of at least 10 Mbps with internet backup available
• At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc