Bilingual Customer Support Advocate (EN/ES) - Flexible PTO

Unbound (nonprofit); Medellín; On-site; COP 76,698,880 - 115,048,320; Full time

Benefits offered by this job

Flexible PTO/Vacation time

Access to digital training platforms

Job summary

A global nonprofit organization in Colombia is seeking a Customer Support Representative to assist sponsors and beneficiaries. This role requires strong bilingual communication skills in English and Spanish, along with a passion for helping others. The position offers flexibility and focuses on providing empathetic support in a detail-oriented environment.

Qualifications

• 1–2 years of experience in customer service, social outreach, or relevant roles.
• Strong verbal and written communication skills in both English and Spanish.
• Empathy, patience, and active listening are essential.
• Ability to multitask, prioritize, and work in a detail-oriented environment.
• Comfortable using digital tools and learning new platforms.

Responsibilities

• Communicate with sponsors and partners via phone, email, and chat.
• Answer questions about the sponsorship program, donation process, and general inquiries.
• Provide timely and thoughtful support that reflects your commitment to every person.
• Collaborate with other teams (local and international) to ensure accurate follow-up and resolution of cases.
• Manage and update information across digital platforms and databases.

Job description

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