Bilingual Customer Service Expert On site Bogota

TP; Bogotá ciudad; Presencial; COP 23.804.000 - 29.686.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Long-term contract

Employee fund

Volunteer programs

Career plan

Life insurance coverage

Descripción de la vacante

TP is seeking a detail-oriented Content Moderator to ensure a safe, engaging online environment for our global user community. The role requires critical thinking, high emotional resilience, and the ability to evaluate user content against community guidelines with speed and accuracy.

You’ll work 40 hours per week on-site at Connecta Av 26, with English at C1 level and a proactive, empathetic approach. Responsibilities include staying updated on product features, monitoring content for respect

Formación

• C1 English level.
• Proactive, responsible, empathic, and a good listener.
• Analytical skills.
• Typing and writing skills.

Responsabilidades

• Demonstrate a deep understanding of services and products staying up to date with new features and updates.
• Having knowledge of data processing policies within the platform.
• Ensuring that interactions made by platform users do not exceed the standards of respect and privacy.
• Be alert to any type of explicit content that violates the regulations in order to report it appropriately.
• Be aware of the due process of investigation before reporting violations.

Conocimientos

English (C1)

Analytical skills

Typing

Writing skills

Descripción del empleo

You’re the player we're missing on this TOP Team! We are seeking a detail-oriented and analytical Content Moderator to ensure a safe, engaging, and welcoming online environment for our global user community. The ideal candidate will possess excellent critical thinking skills, high emotional resilience, and the ability to evaluate user-generated content against platform community guidelines with speed and accuracy.

This role is ideal for someone who is technically inclined, thrives in a fast-paced digital environment, and possesses strong objective judgment. If you are a proactive problem-solver committed to maintaining digital safety and platform integrity, we’d love to hear from you.

What you’ll be doing:

• Demonstrate a deep understanding of services and products staying up to date with new features and updates.
• Having knowledge of data processing policies within the platform
• Ensuring that interactions made by platform users do not exceed the standards of respect and privacy
• Be alert to any type of explicit content that violates the regulations in order to report it appropriately -
• Be aware of the due process of investigation before reporting violations

The TOP Team is looking for someone who:

• C1 English level.
• Proactive, responsible, empathic, and a good listener.
• Analytical skills
• Typing and Writing skills.

Let’s talk about benefits:

• Long-term contract.
• Employee fund.
• Volunteer programs.
• Career plan.
• Life insurance coverage.

Conditions:

• English C1
• 40 hours per week
• Schedules:
  • TRN: Monday to Friday 8:00 to 16:30 | Weekend Off.
  • OPS: 12:00 to 20:30 // 6:30 to 15:00 (fixed)
• Salary Training: COP $ 2,133.000
• Salary Ops: COP $ 2,660,000
• ON site: Connecta Av 26.

This is what sets us apart:

We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.

Make a difference with the TOP Team!