Automotive Tech Support Advisor (BOG)

hirehoratiocx; Bogotá ciudad; Presencial; COP 33.480.000 - 66.960.000; Jornada completa

Descripción de la vacante

hirehoratiocx is seeking Automotive Technical Advisors to provide technical support and troubleshoot complex issues for European cars. Excellent communication and an advanced English level are essential.

You will guide customers via phone, chat, and email, ensuring they receive the right parts for repairs. Responsibilities include troubleshooting post-purchase issues, supporting the service team with escalations, and documenting interactions.

Formación

• Advanced English level.
• Hands-on experience in car repair and knowledge of car parts.
• 1+ year in a Customer Service or technical support role in automotive.
• Proficient with computers and digital tools in an office setting.
• Strong written and verbal communication skills.
• Ability to explain complex technical concepts clearly.
• Formal automotive education or related certifications (ASE or manufacturer) are a plus.

Responsabilidades

• Guide customers with confidence via phone, chat, and email to ensure correct parts for repairs.
• Troubleshoot post-purchase issues and complex automotive challenges.
• Support customer service teammates with advanced technical escalations.
• Document customer interactions accurately and maintain workflow adherence.
• Identify recurring issues and collaborate with internal teams to improve products and processes.
• Work with technical content and product teams to enhance fitment accuracy and descriptions.
• Contribute to internal knowledge bases with common technical solutions.
• Keep up with latest European vehicle technologies and industry advancements.

Conocimientos

Advanced English

European car knowledge

Automotive repair experience

Technical support

Customer service

Communication skills

Multitasking

Clear explanations

Educación

Automotive technology education

ASE or manufacturer certifications (plus)

Herramientas

Computers and digital tools

Descripción del empleo

We are looking forAutomotive Technical Advisorsto givetechnical support and troubleshoot complex issues to European cars. This role requires a deep understanding of automotive systems, excellent communication skills, and an advanced English level.

Responsibilities and Duties

• Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
• Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job‑specific part replacements.
• Be the expert others rely on – Support customer service team members by handling advanced technical escalations.
• Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
• Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes.
• Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions.
• Share your knowledge – Contribute to internal knowledge bases and document common technical solutions.
• Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements.

Qualifications and Skills

• Advanced English level.
• Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands‑on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair.
• 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is required
• Proficient in computer use and comfortable with technology and digital tools in a professional office setting are required.
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast‑paced environment.
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer‑specific training (e.g., BMW, Audi, Mercedes-Benz) is a plus.