AssociateTechnical Consultant

ACI Worldwide; Bogotá; Sur place; COP 129 471 000 - 213 627 000; Plein temps

Résumé du poste

ACI Worldwide in Bogotá is seeking a Delivery/Consulting professional to ensure first-class service for customers by identifying solutions and defining delivery plans aligned with contractual agreements. You will analyze client needs, propose IT solutions using ACI methodologies, and support successful product adoption while collaborating with delivery teams and regional sales.

Fluency in English at B2+ is required.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• 2+ years of experience in technology, consulting, or related roles.
• English level: at least B2.

Responsabilités

• Analyze client’s business needs and recommend IT solutions using ACI methodologies.
• Collaborate with project delivery team to resolve product issues and provide status updates.
• Support regional or account business development and sales efforts.
• Assist customers with implementation to ensure product adoption.
• Adhere to corporate policies including Code of Business Conduct and Ethics.
• Perform other duties as assigned.
• Learn to identify information needed to clarify risks.

Connaissances

Business analysis

Communication

Client needs assessment

Formation

Bachelor’s degree in Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent experience

Description du poste

Powering the world’s payments ecosystem ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

Job Summary

Ensures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).

Job Responsibilities

• Analyzes client’s business needs and recommends appropriate information technology solutions utilizing ACI’s methodologies. Conducts analysis of corporate objectives, business functions and processes. Has limited technical expertise in one or several business or industry specializations.
• Works with others on the project delivery team to solve product related issues and recommend workaround solutions. Communicates with Technical Consultants and project managers on a regular basis providing status updates and any other information relevant to the ACI business.
• Supports the regional/product’s business development and sales support efforts for a particular territory, industry or account.
• Assists customer with their implementation efforts as necessary to ensure successful product adoption.
• Assists in taking appropriate action for possible mitigation actions and or contingencies. Must learn to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.
• Perform other duties as assigned
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job

• Bachelor’s degree in Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent experience.
• 2+ years of experience in technology, consulting, or related roles (early-career profiles welcome)
• English level: at least B2 (required) – ability to communicate in a global environment

Work Environment

• Standard work environment
• Majority of time spent on PC (Phys. Req.)

I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #18951)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.