Associate Director, Training & Quality

Concentrix; Valle de Aburrá; Presencial; COP 80.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

A leading global services firm seeks an Associate Director of Quality in Medellín, Colombia, to drive quality assurance strategies across large geographies. The role involves leading Quality teams, managing programs, and spearheading digital initiatives for operational improvement. Ideal candidates should possess strong leadership capabilities and be prepared for possible relocation to Medellín.

Responsabilidades

• Oversee and drive strategy across large geos.
• Lead the Quality teams within Brazil.
• Spearhead digital adoption in AI-driven quality evaluation tools.

Descripción del empleo

Job Title

Associate Director, Training & Quality

Overview

The Associate Director of Quality is a pivotal leadership role responsible for overseeing and driving strategy across large geos. This individual will lead the Quality teams within Brazil, managing diverse programs and ensuring the seamless execution of quality assurance initiatives. This role will also spearhead digital adoption efforts, particularly in AI-driven quality evaluation tools, optimizing operational performance and fostering cross-functional synergies. The Associate Director will collaborate with both internal and external stakeholders, ensuring alignment with organizational goals while leveraging innovative solutions to enhance the learning experience and quality standards.

Locations

Location Colombia: Medellín (Availability to relocation is a must)

Location Perú: Lima (Santa Luisa)

Internal Career Path Policies

• The game-changers must have the approval of his or her immediate supervisor to apply for the call.
• Required tenure: 6 months.
• Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
• Must not have active disciplinary actions.
• The game-changer may participate in only one process at a time.
• Comply with the learning paths of the Corporate University.
• Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
• If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
• The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
• Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Address

Location: COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia

Language Requirements

Time Type

Full time

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