Associate Customer Success Manager

Deel; Norte; A distancia; COP 156.770.000 - 235.156.000; Jornada completa

Descripción de la vacante

A dynamic tech company in Colombia is seeking a Client Success Manager to manage relationships with client accounts and enhance their experience. The ideal candidate should have 1-3 years in customer-facing roles, be self-motivated, and possess strong analytical skills. This position offers remote work flexibility along with stock grant opportunities and a commitment to inclusivity.

Servicios

Stock grant opportunities

Flexible remote work

WeWork access

Formación

• 1-3+ years of experience in customer facing roles such as support or operations.
• Reliable and motivated self-starter with a growth mentality.
• Ability to manage high volumes of customer requests.

Responsabilidades

• Manage and foster relationships with assigned client accounts.
• Train clients on Deel processes and platform navigation.
• Collaborate with growth and support teams for client success.

Conocimientos

Customer relationship management

Analytical skills

Data synthesis

Adaptability

Self-motivation

Descripción del empleo

Responsibilities

• Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function
• Build deep relationships and strategically navigate clients through their experience journey
• Train your clients on Deel processes and how to navigate the Deel platform to complement their needs
• Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
• Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
• Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
• Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSMs and onboarding managers to help Deel grow
• Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

Qualifications

• 1-3+ years of experience, can be in any customer facing role, support, operations, customer success
• Ability to manage and prioritize high volumes of customer requests
• Have previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [e-mail] of the nature of the accommodation that you may require, to ensure your equal participation.

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