Associate Customer Operations Manager

Deel; Colombia; Híbrido; COP 205.054.000 - 331.241.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401k Plan

Disability Insurance

Life Insurance

Employee Assistance Program

Flexible Savings Account

Paid time off

12 holidays per year

Parental leave

Descripción de la vacante

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business.

Deel supports every worker type in 150+ countries, helping businesses scale smarter, faster, and more compliantly. As a Customer Success professional at Deel, you will manage high volumes of customer requests, train users on platform functionality and payroll processes, and build strong client relationships while proactively identifying risks to

Formación

• 1-3+ years in customer-facing roles or support
• Ability to manage high volumes of requests
• Experience in a fast-growth startup, payroll company, or consulting
• Strong relationship-building under pressure
• Analytical mindset with data interpretation
• Self-motivated with high responsibility
• Track record of achievement in a top-tier company
• Solid data synthesis skills

Responsabilidades

• Manage high volumes of customer requests across multiple accounts
• Build relationships with assigned customer accounts and understand their needs
• Train customers on Deel platform functionality and payroll processes
• Identify risks that may lead to churn and coordinate with teams to resolve issues
• Coordinate with HR, payroll, and support teams to ensure proper request handling
• Be the voice of the customer by sharing product feedback with teams

Conocimientos

High-volume support

Relationship building

Data analysis

Crisis management

Growth mindset

Communication skills

Descripción del empleo

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries - helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries - helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries - ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list - all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum - backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

Responsible for managing high volumes of customer accounts while building strong foundational relationships and developing operational excellence skills. You support customer success through responsive service delivery, process adherence, and platform proficiency training.

Responsibilities

• Manage and prioritize high volumes of customer requests across multiple accounts, ensuring timely resolution and customer satisfaction
• Build relationships with assigned customer accounts by understanding their needs, identifying issues early, and providing responsive support
• Train and enable customers on Deel platform functionality, payroll processes, and best practices to maximize their product adoption
• Identify and elevate risks that may lead to customer churn; coordinate with team members to resolve issues
• Coordinate with internal stakeholders (HR, payroll, support teams) to ensure proper request handling and delivery
• Be the voice of the customer by collecting feedback on product features and sharing insights with support and product teams

Qualifications

• 1-3+ years of experience, can be in any customer facing role, support, operations, customer success
• Ability to manage and prioritize high volumes of customer requests
• Have previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data

Application Deadline for U.S. Applicants:

Recruiting timelines vary by position, however, all Deel positions accept applications for a minimum of 5 days from the posting date listed herein. This position is open and still accepting applications

Benefits

Full-time employees in the United States receive a variety of benefits while employed at Deel.

• Health Insurance Effective from Day 1 (Medical, Dental, & Vision)
• 401k Retirement Plan
• Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Flexible Savings Account (FSA)
• Flexible time off (PTO)
• 12 paid holidays per year
• Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion.
• Final pay is based on objective, job-related criteria including experience, skills, and location.
• We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([e-mail]) and a team member will be in touch to ensure your equal participation.

As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT