Associate Control Tower (SLS)

DHL Germany; Bogotá; Presencial; COP 77.972.000 - 116.960.000; Jornada completa

Descripción de la vacante

A logistics company is looking for an Associate SLS CRT in Bogotá. You will support the Sales Support team by managing logistics processes, generating reports, and ensuring effective communication with stakeholders. The ideal candidate holds a degree in Industrial Engineering or Business Administration and has at least one year of experience in logistics, excellent English communication skills, and proficiency in MS Excel.

Formación

• Minimum 1 year of experience in Logistics processes.
• Strong proficiency with MS Excel and other MS Office tools.
• Fluent in English, both verbal and written (B2 level).

Responsabilidades

• Support the Sales Support team in quoting and shipment processing.
• Create and manage internal documents for process clarity.
• Perform track & trace activities for timely shipment updates.

Conocimientos

Logistics process experience

Good communication in English

Customer service skills

Teamwork

Autonomy

Educación

Degree in Industrial Engineering, Business Administration, or International Business

Herramientas

MS Excel

MS Office

Descripción del empleo

Title: Associate SLS CRT

Location: GSC BOG

Key Responsibilities

Provide support to the Sales Support team in US by:

• Support for Large Customer ad hoc & spot quoting.
• Receive, review, process, and redirect the quotes to the stations for export shipments from the USA.
• Support the US Incentive Team in activities such as incentive calculations, quality checks, and management of databases, among others.
• Create, update, and manage internal documents such as SOPs, process maps, and work instructions to ensure process clarity and compliance.
• Perform track & trace activities for shipments, ensuring timely updates to stakeholders and proactive resolution of issues.
• Contact DGF stations worldwide when required to request shipment information and ensure timely responses.
• Create, analyze, and distribute reports for the US Sales team according to the parameters specified by the BP, including sending relevant information to the respective stakeholders.
• Generate and deliver QBRs, MRMs, and other periodic reports as required, ensuring accurate filtering and analysis of data to support decision-making.
• Provide visibility to the Sales representatives and the accounts handled about current performance through continuous communication with the stakeholders.
• Generate Bids & Leads reporting and provide support based on the updates shared by the stakeholder.

Skills / Requirements

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• At least 1 year in Logistics process
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written), (B2)
• Customer service and communication skills.
• Teamwork and autonomy