Associate Account Executive

International Development Resources; Medellín; On-site; COP 133,677,000 - 203,698,000; Full time

Job summary

International Development Resources (IDR) is seeking an Associate Account Executive to support the National Account Team of a mid-sized US advertising agency. You will help keep franchise and multi-location accounts organized, accurate, and on schedule, learning how an agency runs and building customer service skills.

Work alongside Account Executives and reporting to an Account Director, you'll develop client-facing capabilities, prepare presentations, and contribute to performance reporting in

Qualifications

• Fluent English and Microsoft 365 proficiency required.
• Experience supporting multiple customer accounts, projects, or cross-functional marketing initiatives.
• Experience preparing, managing, and tracking account documentation.
• Strong organization and time management with attention to detail.

Responsibilities

• Partner with Account Executives and Account Directors on daily account needs and routing sensitive matters.
• Manage projects from brief to delivery: write task requests, schedule kickoffs, monitor timelines, and flag delays.
• Prepare presentations, agendas, status documents, and meeting notes, ensuring accuracy before delivery.
• Build reporting on account performance, competitor insights, and workflow improvement suggestions.

Skills

Fluent English

Microsoft 365

Agency experience

Education

Bachelor's degree in marketing, communications, business, or related field

Tools

SharePoint

Job description

About the job Associate Account Executive

About Us: At International Development Resources (IDR), we believe that our greatest asset is our people. We're a diverse, passionate, and forward-thinking team that values creativity, collaboration, and continuous learning. When you join IDR, you become part of a global network dedicated to building technology that transforms businesses and makes a real-world impact.

The opportunity

The Associate Account Executive supports the National Account Team of a mid-sized US advertising agency that has spent more than twenty years helping franchise brands across the U.S. and Canada. Working alongside Account Executives and reporting to an Account Director, you'll keep the day-to-day work of franchise and multi-location accounts organized, accurate, and on schedule. It's an entry point into account services: you'll learn how an agency runs and build the customer service skills to grow into a more customer-facing position.

What you'll own

• Partner with Account Executives and Account Directors on the day-to-day needs of your accounts, tracking customer communications, deadlines, approvals, and open requests, and routing strategic, financial, or sensitive matters to the right account leader.
• Manage projects from brief to delivery: write task requests and specification sheets, schedule kickoffs and reviews, monitor timelines, follow up on approvals, and flag delays early.
• Drive quality by preparing presentations, agendas, status documents, and meeting notes, and by checking every deliverable for accuracy and completeness before it reaches the customer.
• Build the research and reporting behind each account, from performance data to competitor, platform, and audience insights, and suggest ways to improve workflows.

What you'll bring

Must-haves

• Fluent English and Microsoft 365 proficiency.
• Experience supporting multiple customer accounts, projects, or cross-functional marketing initiatives.
• Experience preparing, managing, and tracking account documentation.
• Strong organization and time management, with exceptional attention to detail.
• Excellent written and verbal communication, including polished customer-facing materials.
• Analytical thinking to assist with project estimates, budget tracking, and performance reporting.
• Familiarity with marketing, advertising, or franchise development best practices.
• Ability to learn new tools and software quickly.
• Ability to build positive relationships with internal teams and customers, and to work well with creatives, strategists, analysts, media professionals, and project managers.
• Sound judgment on when to respond independently and when to elevate a question, risk, or concern.
• A habit of taking clear instruction, asking thoughtful questions, and following assignments through to completion.
• A proactive, resourceful, dependable approach, with empathy and a customer-focused mindset.
• Calm, organized, solutions-oriented work as priorities shift, and openness to feedback.

Nice-to-haves

• Bachelor's degree in marketing, communications, business, or a related field.
• Two or more years of agency experience.
• Franchise or multi-unit brand experience.
• Experience with SharePoint, project management systems, and reporting platforms.
• Learn from a team that knows its niche. For over twenty years, we've helped national and multi-location franchise brands grow. You'll build your skills alongside people who know this space well.
• Own your work and grow with it. We're a mid-sized, woman-owned agency where every employee is empowered to take ownership, follow projects through, and develop professionally as the company evolves.
• Do serious work with people you'll enjoy. Our team is collaborative and fun, and we keep improving how we work so our clients stay in charge and ahead of market changes.
• Competitive compensation and benefits package