Analyst II, Service

Hach; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Hach, part of Veralto, is seeking an Analyst II, Service to support core service systems, reporting, and process improvement across a dynamic service environment in Bogotá. The role blends systems thinking, service operations support, and project coordination to improve how work gets done.

You’ll provide case management for active service systems, support data refresh activities, lead or assist software implementations, and produce reports on quality and performance.

Formación

• BS/BA in Business, Computer Science, MIS or equivalent experience; willingness to pursue coursework.
• At least 3 years of experience in a service or customer service systems support environment.
• Salesforce.com Administrator certification or equivalent hands‑on experience.
• Experience with business software and process flows.
• Fluency in English and Portuguese, plus some Spanish.

Responsabilidades

• Provide case management support for active service systems.
• Deliver administrative support for data refresh activities in required systems.
• Lead or support service-related software implementation and enhancement projects.
• Produce reports for product quality, departmental performance, and day-to-day service operations.
• Help develop, implement, and improve service software systems and processes.
• Partner across teams to support operational effectiveness and continuous improvement.

Conocimientos

Analytical thinking

Cross-functional collaboration

Communication

English fluency

Portuguese

Spanish language

Educación

BS/BA in Business, Computer Science, MIS

Herramientas

Salesforce Admin

ServiceMax

Oracle

Descripción del empleo

Doing meaningful work that makes an everyday impacton the world around you.

Growing your expertiseand expanding your skillset with every project.

Owning your ambitionand fueling your career growth.

Imagine yourself…

Doing meaningful work that makes an everyday impacton the world around you.

Growing your expertiseand expanding your skillset with every project.

Owning your ambitionand fueling your career growth.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

About The Role

Are you someone who enjoys making systems work better, improving processes, and helping service teams operate more effectively? We’re looking for an Analyst II, Service to support core service systems, reporting, and process improvement across a dynamic service environment.

This is a strong opportunity for someone who combines systems thinking, service operations support, project coordination, and data/reporting capability—and who enjoys working across teams to improve how work gets done.

In this role, a typical day will look like:

• Provide case management support for active service systems
• Deliver administrative support for data refresh activities in required systems
• Lead or support service-related software implementation and enhancement projects
• Produce reports for product quality, departmental performance, and day-to-day service operations
• Help develop, implement, and improve service software systems and processes
• Partner across teams to support operational effectiveness and continuous improvement

The essential requirements of the job include:

• BS/BA in Business, Computer Science, Management Information Systems, or equivalent experience; willingness to pursue coursework is also considered
• At least 3 years of experience in a service or customer service systems support environment
• Salesforce.com Administrator certification or equivalent hands‑on experience
• Experience with business software and process flows
• Fluency in English and Portuguese, plus some Spanish

It would be a plus if you also possess previous experience in:

• ServiceMax Certified Administrator I or equivalent experience
• Oracle experience
• Exposure to lean tools or change management

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.