Analista de soporte en sitio junior

SoftwareONE; Bogotá, Distrito Capital; Presencial; COP 10.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

A global software solutions provider is looking for an On-site Support Analyst in Bogotá. You will focus on logging incidents, resolving issues, and providing user support. Ideal candidates have a technical background and a strong customer-focused mindset. This full-time role offers a dynamic work environment and opportunities for professional growth.

Servicios

Employee recognition programs

Variety of training opportunities

Work-life balance

Referral bonus program

Formación

• Experience as a help desk analyst for over one year.
• Knowledge of ITIL processes is a plus.

Responsabilidades

• Log and classify incidents and requests.
• Resolve common problems.
• Provide assistance and support to users.
• Perform accurate diagnostics of user-reported issues.

Conocimientos

IT support experience

Problem-solving skills

Communication skills

Familiarity with ticketing systems

Customer-focused mindset

Educación

Technical or technological training in systems

Descripción del empleo

Why SoftwareOne?

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

The Role

We are thrilled to announce an opportunity to join our team as: On-site Support Analyst at SoftwareOne. Scope: Full-time | Office: Bogotá | On-site

How a day to day would look like in this role:

• Logging and classification of incidents and requests
• Resolution of common problems
• Escalation of complex incidents
• Providing assistance, support, and guidance to users
• Performing accurate diagnostics of user-reported issues
• Handling requests
• Monitoring and closing incidents and requests
• Updating the Knowledge Base

What We Need to See from You

Profile: Technical or technological training in systems or related fields. Experience and knowledge working as a help desk analyst for over one year.

Required Skills:

• Proven experience in IT support or a similar technical support role
• Strong problem-solving and communication skills
• Familiarity with ticketing systems and ITIL processes is a plus
• Ability to work independently and as part of a team
• Customer-focused mindset

Why Should You Join Our Team?

• Creative culture with lived what we value for an appreciative and supportive work environment.
• Employee recognition programs.
• A variety of training and development opportunities.
• Work-life balance.
• Referral bonus program.
• Multicultural interaction.
• Contribution to society through employee initiatives.
• Corporate events.
• Newest technologies for our clients and colleagues.
• And much more!

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.