AI-Powered Collections Leader

8am; Colombia; Presencial; COP 90.000.000 - 150.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Statutory Benefits

Referral Bonus

Paid Sick Leave

Flexible Time Off

Parental Leave

Company Holidays

Descripción de la vacante

8am is seeking a Collections Manager in Colombia to own the end-to-end AR lifecycle, recover outstanding balances, and shape the strategy behind collections. You will lead a team of analysts and specialists, monitor KPIs, and partner across Finance, Risk, Sales, Operations and Engineering to ensure controls and fast recovery.

You will bring 5+ years in collections or fintech, experience mentoring teams, proficiency in Excel, and familiarity with Salesforce and Workday.

Formación

• 5+ years in collections, accounts receivable, or related fintech or accounting roles, including managing high-volume receivables.
• Experience leading or mentoring a team.
• Strong grasp of collections processes, billing platforms, and financial compliance standards (SOC 1, SOX a plus).
• Sharp analytical and problem-solving skills, with advanced Excel or Google Sheets.
• Experience with CRM or ERP systems like Salesforce and Workday.
• Clear communicator who can manage relationships and expectations across teams.
• Hands-on experience using AI tools to automate or optimize workflows.

Responsabilidades

• Own the end-to-end collections and accounts receivable process, from daily recovery to strategy across customer and merchant segments.
• Lead and mentor a team of collections analysts and specialists, setting goals and tracking KPIs like aging, recovery rates, and service levels.
• Run core collections operations, including TSYS balance holds, ACH return reporting, monthly write-offs, and collections journal entries.
• Analyze delinquency trends and use the data to improve forecasting, cash flow, and operational efficiency.
• Serve as the escalation point for tough recoveries and partner with Disputes and Underwriting on shared account risk.
• Document collections processes and safeguard against errors, losses, and financial risk (SOC 1, SOX).
• Bring AI tools into collections to automate correspondence, triage cases, and surface patterns in delinquency data.
• Partner across Finance, Risk, Sales, Operations and Engineering, and represent collections in cross-functional risk reviews.

Conocimientos

Leadership

Analytical skills

Communication

Advanced Excel

Educación

Bachelor's in Finance or Accounting

Herramientas

Salesforce

Workday

Descripción del empleo

8am is seeking a Collections Manager in Colombia to own the end-to-end AR lifecycle, recover outstanding balances, and shape the strategy behind collections. You will lead a team of analysts and specialists, monitor KPIs, and partner across Finance, Risk, Sales, Operations and Engineering to ensure controls and fast recovery.

You will bring 5+ years in collections or fintech, experience mentoring teams, proficiency in Excel, and familiarity with Salesforce and Workday.