AI-Driven IT Support Services Manager

AgileEngine; Córdoba; Presencial; COP 9.000.000 - 13.000.000; Jornada completa

Descripción de la vacante

Page Group Argentina is recruiting for an IT Support Services Manager who will oversee the Service Desk, endpoint management, and Microsoft 365 services across the organization. You will drive incident resolution, improve processes, automate where possible, and ensure compliance while coordinating with infrastructure and security teams.

This role requires strong leadership, vendor relationship skills, and the ability to manage across multiple time zones.

Responsabilidades

• Lead and manage daily Service Desk operations.
• Ensure incidents and service requests are handled within defined SLAs.
• Monitor ticket queues, escalations, and service performance metrics.
• Implement IT service management (ITSM) frameworks and update support documentation.

Descripción del empleo

Page Group Argentina is recruiting for an IT Support Services Manager who will oversee the Service Desk, endpoint management, and Microsoft 365 services across the organization. You will drive incident resolution, improve processes, automate where possible, and ensure compliance while coordinating with infrastructure and security teams.

This role requires strong leadership, vendor relationship skills, and the ability to manage across multiple time zones.