AI & Customer Experience: Functional Consulting Intern
Keyrus
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Benefits offered by this job
Job summary
Keyrus is hiring a Functional Consulting Intern in Colombia for a 6‑month, 100% remote opportunity. You will work with a multidisciplinary team to connect business needs with data, customer experience and AI solutions.
You will learn to document requirements, support discovery sessions, and apply AI tools to deliver structured deliverables while growing in a collaborative, multicultural environment.
Qualifications
- Student in final semesters with internship approval.
- Curious about how businesses operate and asks thoughtful questions.
- Regularly uses generative AI tools with good judgment and prompts.
- Intermediate Excel skills including pivot tables and data consolidation.
- Basic knowledge of databases and data analysis.
- Strong writing, summarization and documentation skills.
- Analytical mindset and attention to detail.
- Able to read and understand technical English.
- Collaborates well in multidisciplinary, multicultural teams.
Responsibilities
- Understand clients’ businesses, objectives, processes and KPIs and translate into clear requirements.
- Support discovery sessions and workshops with notes, findings and actions.
- Document functional requirements, user stories, use cases and business processes.
- Assist with data analysis and documentation including data dictionaries and models.
- Support testing of campaigns and automations in CRM/marketing platforms.
- Use generative AI tools to research, document findings and create deliverables.
- Identify and document AI use cases and client value.
- Prepare draft presentations, matrices and documents for clients and teams.
- Track project tasks using agile tools and participate in ceremonies.
Skills
Education
Tools
Job description
Keyrus is an international group of 2,800 consultants and experts across 28 countries, built on a single conviction: AI does not transform businesses. Architected intelligence does. For more than 30 years, we have been building the data foundations that make intelligent systems work — designing the Operating System of the intelligent enterprise, where intelligence is embedded into the core of business processes to create sustainable value: we operationalise intelligence. AI does not replace humans. It repositions us to a place no system can follow: understanding, deciding, designing, and creating. At Keyrus, you will not just develop skills - you will develop judgment. Your expertise sharpens with every system you architect, every client challenge you solve, every deployment that compounds on the last. Over time, you grow into one of the rarest professionals of the intelligence era: someone who bridges data, AI, and human decision‑making at scale, across industries and geographies. This is not a role you fill. It is a discipline you master and a story you help write to become a Keyrus Architect of Intelligence. Technology amplifies. Keyrus culture differentiates. Industrial discipline connects the two.
As a Functional Consulting Intern at Keyrus, you will work alongside a team of highly skilled professionals who excel not only in technical expertise but also in collaboration and human‑centered values. You will contribute to projects across different industries, learning how to connect business needs with data, customer experience, and artificial intelligence solutions.
At Keyrus, every day is an opportunity to innovate and take on new challenges. You will be involved in:
- Understanding our clients’ businesses, including their objectives, processes, customers, and key performance indicators, and translating them into clear requirements.
- Supporting discovery sessions and workshops with business teams by capturing meeting notes, findings, and action items.
- Documenting functional requirements, user stories, use cases, and business processes.
- Assisting with data analysis and documentation, including data dictionaries, data models, segmentation rules, and data quality requirements.
- Supporting functional testing of campaigns, customer journeys, and automations within CRM and marketing platforms.
- Using generative AI tools in your daily work to research, analyze information, document findings, and create well‑structured deliverables.
- Supporting the identification and documentation of AI use cases for clients, including the business problems they solve, the data they require, and the value they generate.
- Preparing draft presentations, matrices, and documents for both clients and internal teams.
- Tracking project tasks and action items using agile project management tools.
- Participating in team ceremonies alongside consultants, architects, designers, developers, and project managers.
- Qualifications / Certifications
- Student in the final semesters of a degree in Industrial Engineering, Systems Engineering, Business Administration, Marketing, Economics, or a related field, and have university approval to complete a professional internship.
- Are curious about how businesses operate and ask thoughtful questions.
- Regularly use generative AI tools with sound judgment, knowing how to craft effective prompts and validate results.
- Have intermediate Excel skills, including pivot tables and data consolidation.
- Have basic knowledge of databases and data analysis.
- Possess strong writing, summarization, and documentation skills.
- Have an analytical mindset and strong attention to detail.
- Communicate effectively and enjoy working in multidisciplinary and multicultural teams.
- Can read and understand technical English.
- Ability to collaborate effectively within multidisciplinary teams
- Interest in rapid prototyping, experimentation, and continuous learning
- Understanding of business processes and how technology can optimize them
- Structured communication skills to document solutions and present technical ideas clearly
- Excellent communication skills, with the ability to explain ideas clearly and collaborate across technical and business teams
- Demonstrates curiosity, ownership, and a proactive mindset when exploring new technologies
- Completed courses or personal projects related to AI, data analytics, or automation.
- Basic SQL knowledge.
- Familiarity with CRM platforms, customer data platforms, or marketing automation solutions (Salesforce or similar).
- Knowledge of Customer Experience (CX), Design Thinking, or agile methodologies.
- Experience with tools such as Jira, Confluence, Miro, or Mural.
- Location: Colombia
- Contract: 6 months
- Work Model: 100% remote
- Level: Intern
- 100% remote work
- International and multicultural projects
- Opportunities to work with leading technologies in the Digital Commerce ecosystem
- Access to training programs and continuous professional development
- Professional growth opportunities and internal mobility
- A culture built on collaboration, innovation, and continuous learning
- Collective Intelligence — Collaboration across expertise, functions, and geographies makes it possible to combine know‑how and deliver more comprehensive responses to client challenges.
- Reliability — The ability to deliver complex projects with rigour is one of the pillars of our client relationship.
- Pragmatism — Prioritising concrete impact and measurable value over abstract technological discourse.
- Entrepreneurial Spirit — Curiosity, energy, and freedom are the foundations of our culture; they enable initiative and sustained innovation.
At Keyrus, we help organizations move from experimental AI to industrialized AI, from isolated agents to orchestrated systems, and from insight to execution. This is the discipline we call being an Architect of Intelligence. Designing the Operating System of the intelligent enterprise, where intelligence is embedded into the core of business processes to create sustainable value: we operationalize intelligence. Powered by our proprietary Human Orchestrated Model (HOM), we architect reliable:
- Intelligence Foundations
- Human in Command governance
- Performance Steering
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