Agente de teléfonos

Hilton; Bogotá; Sur place; COP 19 000 000 - 28 000 000; Plein temps

Avantages offerts par ce poste

Travel perks

Parental leave

Mental health

PTO

Résumé du poste

Hilton Bogotá seeks a Guest Service Agent to warmly welcome guests, manage check-in and check-out, and share knowledge about hotel offerings and local area. The role emphasizes accuracy, guest satisfaction, and proactive service to create memorable stays.

You will use up-selling techniques to promote amenities, handle payments, and resolve guest requests with care in a fast-paced hospitality environment. Full-time, on-site position.

Responsabilités

• Deliver a warm welcome: check-in, verify details, assign rooms, issue keys
• Support efficient check-out: verify charges, handle payments, issue receipts
• Provide hotel and local knowledge: answer inquiries about offerings, rates, promos and area
• Promote hotel services: upsell amenities to maximize revenue
• Delight our guests: respond to requests and resolve concerns promptly

Description du poste

Job Identification: 213910

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here s what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests - we're a great place to work.

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Paid time off (PTO) - Recharge, relax, and take time for what matters most

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career - and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay - we're a great place to work.