ADMINISTRATIVE ASSISTANT (HEALTHCARE)

Solvo Global Careers; Colombia; Presencial; COP 27.900.000 - 40.176.000; Jornada completa

Descripción de la vacante

Solvo Global Careers in Colombia seeks a Clinical Support Administration Assistant to join our healthcare team. If you are passionate about delivering an exceptional patient experience and have strong customer service in a fast-paced environment, this role could be for you.

You will handle patient calls, schedule appointments, verify insurance, and support with the EHR system and patient portal. The ideal candidate has a high school diploma, at least one year of customer service experience, and

Formación

• High School Diploma or equivalent.
• At least 1 year of customer service experience.
• Strong multitasking and organizational skills.
• Excellent verbal and written English communication.
• Ability to work independently in a fast-paced environment.

Responsabilidades

• Answer and manage incoming patient calls with outstanding customer service.
• Schedule, reschedule, and coordinate patient appointments.
• Verify insurance information, demographics, and eligibility (VSP & EyeMed).
• Monitor physician schedules and fill canceled appointments.
• Manage patient portal requests and assist with portal enrollment.
• Document patient communications in the EHR system.
• Handle voicemail management and appointment reminders.
• Coordinate schedule changes and communicate updates to patients.

Conocimientos

Customer service

Multitasking

Organizational skills

Verbal and written English

Independence

Educación

High School Diploma

Herramientas

Microsoft Office Suite

NextGen Practice Management

Descripción del empleo

Are you passionate about delivering an exceptional patient experience and have a strong background in customer service within a fast-paced environment? We are looking for a Clinical Support Administration Assistant to join our growing healthcare team.

Responsibilities

• Answer and manage incoming patient calls while providing outstanding customer service
• Schedule, reschedule, and coordinate patient appointments
• Verify insurance information, demographics, and eligibility (VSP & EyeMed)
• Monitor physician schedules and fill canceled appointments
• Manage patient portal requests and assist with portal enrollment
• Document patient communications accurately in the EHR system
• Handle voicemail management and appointment reminders
• Coordinate schedule changes and communicate updates to patients

Requirements

• High School Diploma or equivalent
• 1+ years of customer service experience
• Strong multitasking and organizational skills
• Excellent verbal and written English communication skills
• Ability to work independently in a fast-paced environment

Preferred Qualifications

• Experience with Electronic Health Records (EHR)
• Familiarity with NextGen Practice Management System
• Knowledge of Medical Terminology or Ophthalmology Terminology
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

If you have healthcare administrative experience and enjoy helping patients while managing multiple tasks efficiently, we'd love to hear from you!