Account Manager for our office in Medellin, Colombia!

Roca Alliances S.A; Medellín; Presencial; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A leading global IT company is looking for an Account Manager in Medellín to enhance client engagement, drive revenue growth, and ensure customer satisfaction. The ideal candidate will have 1-2 years of sales experience and a background in CRM tools such as Salesforce. This role offers competitive salary and private medical insurance as part of a stimulating work environment with ongoing training and development opportunities.

Servicios

Competitive salary

Private medical insurance

Continuous training and mentoring

Formación

• 1–2 years’ experience in a sales role.
• Coachable, competitive, and results-driven.
• Proficient in Portuguese.

Responsabilidades

• Engage with clients to understand business objectives.
• Identify cross-sell and upsell opportunities.
• Follow established sales processes and checklists.
• Develop deep product knowledge and educate customers.
• Act as voice of the customer to influence improvements.
• Work in a fast-paced, stimulating environment.

Conocimientos

Sales experience

Communication skills

Organization skills

Interpersonal skills

Ability to forecast

Herramientas

Salesforce

Descripción del empleo

About the Role

As an Account Manager at Kaseya, you will play a key role in client engagement, revenue growth, and customer satisfaction. You’ll work closely with customers to understand their needs, deliver value, and promote adoption of our award-winning IT Complete platform.

Key Responsibilities

• Client Engagement & Relationship Building
  • Proactively engage with clients to understand evolving business objectives
  • Learn their business and initiate regular communications
  • Anticipate challenges and provide preemptive solutions to enhance their experience
• Growth & Expansion Strategy
  • Identify and execute on cross-sell and upsell opportunities
  • Align strategies with customers for mutual success and account growth
  • Monitor usage metrics and address adoption hurdles proactively
• Sales Execution & Communication
  • Follow established sales checklists, processes, and timelines
  • Maintain high-quality customer relationships directly tied to sales performance
  • Deliver personalized sessions and promote best practices for product usage
• Product Expertise & Enablement
  • Develop deep product knowledge and understand integrations
  • Educate customers on new features, updates, and value
  • Collaborate with technical specialists to highlight product benefits
• Cross-Functional Collaboration
  • Act as the voice of the customer to influence product improvements
  • Support onboarding and drive product adoption with tailored action plans
  • Join proactive meetings to align strategies across departments
• Professional Growth & Development
  • Work in a fast-paced, stimulating environment
  • Access ongoing education and sales training to sharpen your skills

Requirements

• 1–2 years’ experience in a sales role
• Passionate about sales, growth-minded, and motivated by commissions
• Proven success in inside sales within a fast-paced, metrics-driven setting
• A resilient achiever with a track record of exceeding goals
• Coachable, competitive, and results-driven
• Excellent communication, organization, and interpersonal skills
• Ability to create weekly, monthly, and rolling 6-week forecasts
• Experience with CRM tools like Salesforce to manage leads and accounts
• Language: Proficient in Portuguese

Benefits

• Competitive salary in Colombian pesos (COP)
• Private medical insurance
• Continuous training and mentoring
• Opportunity to work with a leading global IT company

This is an Excellent Opportunity!

If you meet the requirements, we’d love to start a conversation with you.

Simply fill out the application form, and we’ll be in touch to schedule your interview promptly. Don’t miss your chance to work with a global tech leader on the rise!