Account Manager

Jordan martorell s.l.; Madrid; Híbrido; COP 194.931.000 - 272.905.000; Jornada completa

Descripción de la vacante

A leading financial services company is seeking an Account Manager responsible for leading customer engagement initiatives and developing growth strategies. The ideal candidate will have expertise in financial crime prevention and strong stakeholder management skills. This position offers a competitive salary and a flexible hybrid working model in Colombia.

Servicios

Competitive salary and benefits package

Flexible hybrid working model

Opportunities for professional growth

Formación

• Expertise in AML, transaction monitoring, KYC/CDD, and fraud prevention.
• Deep knowledge of the financial services industry, especially in tier-1 banking.
• Strong interpersonal skills and strategic influence.

Responsabilidades

• Lead customer engagement initiatives and ensure long-term satisfaction.
• Develop comprehensive account strategies to drive growth.
• Exceed sales order targets and manage stakeholder relationships.

Conocimientos

Expertise in managing financial crime challenges

Stakeholder Management capabilities

Proven Skills in account management

Cultural Awareness and sensitivity

Descripción del empleo

Introduction: JOIN US! We seek an Account Manager to join our SymphonyAI Financial Services team, this role could be based in locations within Europe. Job Description: What you’ll do

• Lead customer engagement initiatives, focusing on understanding and meeting customer needs, ensuring satisfaction, and fostering long-term retention across operational to senior levels.
• Develop and execute comprehensive account strategies to drive growth, incorporating quarterly planning, stakeholder engagement, and proactive risk management.
• Build and maintain a robust network of stakeholders, fostering strong relationships and establishing executive-level governance plans as necessary.
• Guide the cross-functional NetReveal team by aligning efforts with client objectives, maintaining clear communication on delivery progress, and addressing challenges promptly.
• Exceed sales order targets, including Total Contract Value (TCV) and Annual Recurring Revenue (ARR), while supporting broader goals of revenue, profit, and cash collection through strategic partnerships.

Responsibilities

• Lead customer engagement initiatives, focusing on understanding and meeting customer needs, ensuring satisfaction, and fostering long-term retention across operational to senior levels.
• Develop and execute comprehensive account strategies to drive growth, incorporating quarterly planning, stakeholder engagement, and proactive risk management.
• Build and maintain a robust network of stakeholders, fostering strong relationships and establishing executive-level governance plans as necessary.
• Guide the cross-functional NetReveal team by aligning efforts with client objectives, maintaining clear communication on delivery progress, and addressing challenges promptly.
• Exceed sales order targets, including Total Contract Value (TCV) and Annual Recurring Revenue (ARR), while supporting broader goals of revenue, profit, and cash collection through strategic partnerships.

Qualifications

• Expertise in managing financial crime challenges such as anti-money laundering (AML), transaction monitoring, Know Your Customer/Customer Due Diligence (KYC/CDD), sanctions, and fraud prevention strategies.
• Deep Knowledge of the financial services industry, particularly in retail, commercial, and investment banking sectors, with an understanding of typical buying processes in tier-1 banks.
• Cultural Awareness and sensitivity, with geographical experience that enhances stakeholder relationships; German language skills are a plus.
• Stakeholder Management capabilities from operational to executive levels, demonstrating strong interpersonal skills and strategic influence.
• Proven Skills in account management, sales, and project delivery, with a track record of successfully managing complex projects and achieving business goals.

What We Offer

• Competitive salary and benefits package.
• Flexible hybrid working model.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Access to the latest technologies and tools.
• A chance to make a tangible impact on cutting-edge AI solutions.

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management.