#130525 - Technical Lead

Upwork; Bogotá; Remote; COP 217,940,000 - 523,056,000; Full time

Job summary

Upwork is seeking an experienced Technical Lead to drive technical delivery across Salesforce, AI agents, integrations, and workflow automation. The role blends hands-on leadership, architecture, and stakeholder collaboration.

The ideal candidate has strong Salesforce experience and hands-on work with AI agents, workflows, or intelligent automation using Claude, Agentforce, or similar platforms. Remote contract with LATAM/APAC and U.S. Central Time overlap required.

Qualifications

• 7+ years experience in software engineering, platform engineering, or technical solution delivery.
• Proven experience as a Tech Lead or equivalent.
• Strong project management and cross-functional delivery experience.
• Hands-on Salesforce experience, including platform capabilities, integrations, workflows, and enterprise use cases.
• Experience building or enabling AI agents, assistant workflows, or intelligent automation solutions.
• Familiarity with Claude, Agentforce, or comparable LLM platforms.
• Strong understanding of solution architecture, systems integration, APIs, and enterprise app design.
• Excellent stakeholder communication and leadership skills.

Responsibilities

• Lead end-to-end technical delivery for projects spanning Salesforce, AI agent solutions, integrations, and enterprise workflows.
• Partner with business stakeholders, product managers, architects, and engineering teams to define scope and plans.
• Design scalable technical solutions across Salesforce and related platforms.
• Provide hands-on technical leadership for AI agent initiatives.
• Guide the development of AI-enabled workflows and automation patterns.
• Manage dependencies, risks, milestones, and cross-functional coordination.
• Review designs, code, configurations for quality and alignment.
• Mentor engineers and support technical decision-making.

Skills

Software engineering

Technical leadership

Project management

Salesforce experience

AI agent platforms

LLM platforms

APIs & integration

Stakeholder communication

Tools

Claude

Agentforce

LLM platforms

Job description

Job Description

We are seeking an experienced Technical Lead to lead technical delivery across initiatives involving Salesforce, AI agents, enterprise integrations, and workflow automation. This role combines hands-on technical leadership, solution architecture, project delivery, and stakeholder partnership.

Job Description

We are seeking an experienced Technical Lead to lead technical delivery across initiatives involving Salesforce, AI agents, enterprise integrations, and workflow automation. This role combines hands-on technical leadership, solution architecture, project delivery, and stakeholder partnership.

The ideal candidate has strong Salesforce platform experience and practical experience building or enabling AI agents, assistant workflows, or intelligent automation using Claude, Agentforce, or comparable LLM and agent-building platforms.

Enterprise Experience Strongly Preferred

Key Responsibilities

• Lead end-to-end technical delivery for projects spanning Salesforce, AI agent solutions, integrations, and enterprise workflows.
• Partner with business stakeholders, product managers, architects, and engineering teams to define scope, priorities, solution approaches, and implementation plans.
• Design scalable technical solutions across Salesforce and related platforms that align with business requirements and long-term architecture goals.
• Provide hands-on technical leadership for AI agent initiatives using Claude, Agentforce, or comparable platforms.
• Guide the development of AI-enabled workflows, automation patterns, and user-facing agent experiences.
• Manage technical dependencies, risks, delivery milestones, and cross-functional coordination.
• Review technical designs, code, configurations, and implementation approaches for quality, maintainability, and architectural alignment.
• Mentor engineers and developers and support technical decision-making and engineering best practices.
• Collaborate with data, product, engineering, and business teams to prioritize high-value use cases and operationalize solutions.
• Help ensure solutions meet appropriate governance, security, reliability, maintainability, and supportability standards.

Qualifications

Must-Have Skills

• 7+ years of experience in software engineering, platform engineering, or technical solution delivery.
• Proven experience as a Tech Lead, Technical Project Lead, or equivalent technical leadership role.
• Strong project management and cross-functional delivery experience.
• Hands-on Salesforce experience, including platform capabilities, integrations, workflows, and enterprise use cases.
• Experience building or enabling AI agents, assistant workflows, or intelligent automation solutions.
• Familiarity with Claude, Agentforce, or comparable LLM and agent-building platforms.
• Strong understanding of solution architecture, systems integration, APIs, and enterprise application design.
• Excellent stakeholder communication, technical leadership, and problem-solving skills.

Nice-to-Have Skills

• Experience across Salesforce development, administration, or solution architecture.
• Familiarity with prompt design, agent orchestration, grounding patterns, and AI workflow evaluation.
• Experience leading Agile delivery across engineering and business teams.
• Exposure to cloud platforms, data pipelines, analytics ecosystems, or workflow automation tooling.
• Salesforce certifications or relevant AI/platform certifications.

Additional Information

Required Tools & Platforms

• Salesforce platform.
• Claude, Agentforce, or comparable LLM and agent-building platforms.
• APIs and enterprise integration technologies.

Location, Time & Engagement

• Remote contract engagement.
• Candidates must be located in LATAM and APAC.
• 100% allocation.
• U.S. Central Time coverage is required.
• Some overlap with India Standard Time is expected.
• Availability through approximately 11:00 a.m. U.S. Central Time is preferred.
• Expected engagement through March 31, 2027.