Java Technical Support Lead - Remote Work | REF#307886

BairesDev; Región Metropolitana de Santiago; Remote; CLP 107,949,000 - 157,017,000; Full time

Benefits offered by this job

100% remote

USD or local currency pay

Flexible hours

Parental leave & holidays

Job summary

BairesDev is seeking a Java Technical Support Lead to manage the Incident Response Team and oversee all support operations. You will coach and direct a team of engineers, establish incident management workflows, and collaborate with leadership to improve reliability.

The role requires strong technical skills, distributed systems knowledge, and a proven leadership track record. The position is 100% remote with flexible hours and compensation in USD or local currency.

Qualifications

• 5+ years of experience in Java development and technical support.
• 5+ years of experience as a Support Engineer in on-call teams.
• Proven ability to build and lead high-performing technical teams.
• Deep understanding of event-driven architecture and distributed systems.
• Expertise in incident response frameworks and root cause analysis methodologies.
• Strong experience working with RESTful APIs in production environments.
• Experience establishing support processes and incident management workflows.
• Strong prioritization and decision-making skills, especially during critical incidents.
• Excellent communication abilities across technical and non-technical stakeholders.
• Advanced level of English.

Responsibilities

• Build, lead, and develop a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends.
• Establish and enforce incident response protocols and escalation procedures.
• Oversee critical incident management and personally handle high-severity issues when needed.
• Define and implement root cause analysis methodologies and follow-up processes.
• Lead strategic initiatives to improve system reliability and reduce incident frequency.
• Collaborate with development, operations, and product teams to enhance service quality.
• Design and optimize support tooling and automation to increase team efficiency.
• Report on key metrics and trends to management, providing insights and recommendations.
• Cultivate a culture of knowledge sharing and continuous improvement.
• Manage on-call schedules and ensure appropriate coverage for all support hours.

Skills

Java development

Technical support

Team leadership

Incident response

REST APIs

On-call experience

English proficiency

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Java Technical Support Lead at BairesDev

We are seeking a Java Technical Support Lead to manage our Incident Response Team and oversee all support operations. In this leadership role, you will be responsible for building, coaching, and directing a team of technical support engineers while establishing best practices for incident response and management. You'll develop strategies for handling our event‑driven architecture, implement effective incident management workflows, and collaborate with leadership to ensure operational excellence. This position requires strong technical expertise combined with team leadership capabilities to maintain high service reliability.

What You’ll Do

• Build, lead, and develop a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends.
• Establish and enforce incident response protocols and escalation procedures.
• Oversee critical incident management and personally handle high‑severity issues when needed.
• Define and implement root cause analysis methodologies and follow‑up processes.
• Lead strategic initiatives to improve system reliability and reduce incident frequency.
• Collaborate with development, operations, and product teams to enhance service quality.
• Design and optimize support tooling and automation to increase team efficiency.
• Report on key metrics and trends to management, providing insights and recommendations.
• Cultivate a culture of knowledge sharing and continuous improvement.
• Manage on‑call schedules and ensure appropriate coverage for all support hours.

What We Are Looking For

• 5+ years of experience in Java development and technical support.
• 5+ years of experience as a Support Engineer in on‑call teams.
• Proven ability to build and lead high‑performing technical teams.
• Deep understanding of event‑driven architecture and distributed systems.
• Expertise in incident response frameworks and root cause analysis methodologies.
• Strong experience working with RESTful APIs in production environments.
• Experience establishing support processes and incident management workflows.
• Strong prioritization and decision‑making skills, especially during critical incidents.
• Excellent communication abilities across technical and non‑technical stakeholders.
• Advanced level of English.

Nice To Have

• Experience with GraphQL implementation and support.
• Knowledge of WebSocket protocols and real‑time applications.
• Familiarity with Go programming language.
• Understanding of C++ development principles.
• Background in SRE (Site Reliability Engineering) practices.
• Experience implementing monitoring solutions and observability platforms.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!

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